Maintenance Supervisor

About the role

The Maintenance Supervisor provides maintenance support and is accountable for delivering on our commitments to our residents. The Maintenance Supervisor manages, directs, supervises and performs maintenance services for the community and supervises the Maintenance staff. This position is responsible for interior and exterior maintenance, repairs, and groundkeeping for the beauty, safety, and well-being of the community.

Responsibilities

• Prepares Market Ready apartments, which may include painting, carpet repairs, cleaning, general repairs, housekeeping duties, and any necessary duties to provide our residents with that quality move in experience.
• Performs routine interior and exterior community maintenance as scheduled and requested; may include painting, snow/ice removal, gutter cleaning, replacing filters, working with trash compactor, etc.
• Performs routine maintenance and repair on community equipment to include plumbing, light bulb replacement, A/C maintenance, electrical, carpentry and mechanical repair.
• Responds to all repair requests and maintenance concerns from residents and staff a timely manner and with a professional attitude.
• Recruits, hires, trains and supervises all maintenance associates and conducts regular performance appraisals. Provides feedback to associates with the assistance of the Property Manager.
• Performs on-call emergency procedures as required.
• Reports any maintenance issues that affect the budget such as life safety, vacant repairs, property damage, and common area needs to the manager.
• Schedules and performs preventative maintenance and records such activities.
• Knows state, local, and federal housing laws, codes, policies, and systems regarding maintenance.
• Attends and participates in required meetings/training programs as required by our company and local city and state jurisdictions.
• Maintains resident privacy and receives proper authority prior to entering resident apartments.
• Provides superior customer service and always represents the company in a professional manner.
• Consistently maintains a professional, courteous attitude when dealing with residents, coworkers, and the public.
• Ensures that all maintenance items are kept in a safe area to prevent injuries to residents, associates, and visitors.
• Works with vendors as instructed, such vendors for landscaping, painting asphalt, etc.
• Knows state, local, and federal fair housing laws and must follow all safety/OSHA requirements.

Requirements

• Understanding and ability to repair HVAC, plumbing, electrical, basic carpentry, and mechanical systems.
• Proficiency in basic computer skills and e-mail.
• Demonstrates ability to provide exceptional customer service.
• Demonstrates ability to successfully work on a team.
• Able to clearly communicate both orally and in writing.
• High degree of flexibility and tolerance for change.
• Able to work with a diverse group of people and customers.
• Able to work a flexible schedule including weekends and holidays as required.
• Must be HVAC certified.

Qualifications

• A High School degree or equivalent is required.
• 2-5 years previous maintenance experience, preferably in a multi-family housing environment.
• Personnel Supervisory experience preferred.
• HVAC, EPA and/or CPO certifications required.
• A valid Driver’s License and reliable transportation may be required based upon specific property needs.

Skills

• Understanding and ability to repair HVAC, plumbing, electrical, basic carpentry, and mechanical systems.
• Proficiency in basic computer skills and e-mail.
• Ability to provide exceptional customer service.
• Ability to work on a team.
• Ability to clearly communicate both orally and in writing.
• High degree of flexibility and tolerance for change.
• Ability to work with a diverse group of people and customers.
• Ability to work a flexible schedule including weekends and holidays as required.
• HVAC certification.

Benefits

• Great work environment
• Room for growth within our organization
• World-class benefits including medical, dental, and vision plans, short and long-term disability insurance, holiday pay and vacation packages, and more!

Pay

Competitive compensation is provided. Details about specific compensation can be found on our website at www.Arcancapital.com.

Schedule

This is a full-time position. Days and hours of work are Monday-Sunday 40 hours a week (work schedules may vary). Some overtime may be required including "on-call" and/or rotating "on-call" responsibilities.