Maintenance Scheduler

Redstone's Residential Maintenance Scheduler is responsible for planning, coordinating, and optimizing the daily work of the Residential Maintenance team. This role serves as the central coordination point for all residential maintenance work orders, focusing on maximizing productivity, reducing travel time, improving resident service levels, and supporting timely work order completion across Redstone's residential portfolio.

Responsibilities

• Own the daily and weekly scheduling of Residential Maintenance Technicians across Redstone's residential portfolio.
• Build and maintain technician schedules using established prioritization guidelines, balancing emergency requests, resident commitments, due dates, workload capacity, and operational priorities.
• Optimize schedules to maximize geographic efficiency and minimize technician travel time between properties.
• Continuously adjust schedules throughout the day to respond to emergencies, urgent requests, weather events, and changing priorities.
• Serve as the primary intake resource for all residential maintenance work orders.
• Review work requests for completeness, accuracy, urgency, and proper categorization.
• Assign work orders based on priority, skill set, workload, and geographic location.
• Take ownership of residential maintenance backlog performance and work order throughput.
• Prioritize and proactively schedule aged, overdue, and high-impact work orders to support backlog reduction goals.
• Notify residents of upcoming maintenance appointments and schedule changes.
• Coordinate closely with Resident Services regarding tenant communications and access requirements.
• Work in coordination with the Residential Maintenance Manager to schedule vendor work and site access requirements.

Requirements

• Exceptional scheduling, prioritization, and time-management skills.
• Ability to coordinate work across multiple technicians and locations simultaneously.
• Strong understanding of workload balancing, route optimization, and operational efficiency.
• High proficiency with CRM, CMMS, Microsoft Teams, Outlook, Excel, and other Microsoft applications.
• Strong written and verbal communication skills.
• Experience in field service dispatch, logistics routing, medical scheduling, construction coordination, maintenance operations, or similar environments is valued.
• Strong customer service orientation and communication skills.
• Flexibility and adaptability in a dynamic work environment.
• Self-motivation and accountability.
• Attendance is an imperative job function.
• Some evening and weekend hours required.
• Ability to manage multiple competing priorities in a fast-paced environment.
• Ability to make sound decisions while balancing resident needs and operational priorities.
• Professional communication with residents, vendors, and internal teams.
• Adaptability and flexibility when responding to changing business needs.

Benefits

• Medical, vision, and dental insurance plan.
• 401K match.
• 3 weeks paid vacation to start, with the ability to earn up to 5 weeks.
• Paid sick leave, paternity, and maternity leave.
• Twelve paid holidays and a paid day off on your birthday.
• Eligibility for discretionary bonuses.

Pay

$23-$30 per hour