Maintenance - Rusutsu - Summer & Winter (full-time year-round)

Position Overview

The Maintenance Staff is responsible for the day-to-day upkeep, repair, and preventative maintenance of managed properties. This is a hands-on role requiring strong technical ability, problem-solving skills, and the flexibility to operate across a portfolio of luxury and mid-scale properties.

Key Responsibilities

• General Maintenance & Repairs
  • Carry out day-to-day maintenance inspections
  • Respond promptly to maintenance requests from front desk, housekeeping and management
  • Assist in coordinating external contractors when required
• Preventative Maintenance
  • Conduct regular inspections of properties to identify and address maintenance issues proactively
  • Maintain equipment tools and machinery in good working condition
• Property Upkeep & Presentation
  • Ensure all properties are maintained to a high standard in line with brand and guest expectations
  • Support property upgrades, refurbishments, and seasonal preparations
  • Assist with furniture assembly fixture installation and general improvements
• Winter Operations (Seasonal Priority)
  • Perform snow clearing and ice management across access roads, parking areas and entryways
  • Operate snow removal equipment (snow blowers, shovels, etc.) safely and efficiently
  • Ensure safe access for guests, staff and vehicles at all times
• Onsen & Facilities Support (if applicable)
  • Assist in the basic operation and monitoring of onsen systems and water facilities
  • Conduct routine checks on heating, water systems and ventilation
  • Escalate technical issues to specialist contractors where required

Requirements

• Experience in maintenance or a related field
• Practical skills across multiple trades (basic electrical, plumbing, carpentry preferred)
• Experience operating maintenance tools and machinery
• Reliable, proactive, and hands-on approach
• Strong attention to detail and pride in quality of work
• Ability to work under pressure, particularly during peak seasons
• Flexible and willing to work across multiple properties
• Either English or Japanese (both very advantageous, but not essential depending on team structure)
• Valid driver's license (required)
• Ability to perform physically demanding work, including lifting and working outdoors in winter conditions

Working Conditions

• Shift-based work including weekends and public holidays
• Outdoor work required in all weather conditions, especially during winter
• On-call availability may be required for urgent maintenance issues

Compensation & Benefits

• Monthly Salary: Subject to experience
• Full social insurance and medical coverage (in line with Japanese labor law)
• Annual performance-based bonus
• Annual staff trip (subject to company performance)
• Lifestyle Benefit Program
• 40 hours per week
• Flexible, shift-based schedule in line with operational requirements
• Seasonal variations apply (peak winter operations vs. off-season structure)