Maintenance Renewal Specialist

Overview

The Maintenance Renewal Specialist will have the responsibility for strengthening relationships and increasing revenue within ConvergeOne's existing customer base.

Responsibilities

• Quotes renewals 60-90 days in advance of support expiration
• Communicates effectively a clear, concise, and professional manner with necessary parties in order to secure the information needed to create the renewal quotes
• Facilitates cross department collaboration to ensure incoming renewals are evaluated for completeness prior to quote completion
• Manages end-to-end responsibility for the maintenance quote from request to quote completion
• Maintains critical knowledge of maintenance offers as well as the computer systems we use to provide quotes that result in profitable sales for the company
• Understands extensively the tools and processes for quoting renewal maintenance
• Manages and coordinates maintenance renewals with applicable vendors
• Works as liaison between maintenance provider on records reconciliation issues:
  • Duplicate or inaccurate Material Codes
  • Contract Coverage discrepancies
  • And others as found
• Works independently and prioritizes tasks to meet expectations
• Ensures sales teams are aware of any manufacturer Services promotions and/or changes in coverage pricing
• Attends vendor/distributor calls as needed to discuss renewal quote
• Builds and maintains working relationships with customers, team members, vendors, and other departments involved in maintenance
• Works with manufactures to present business case for reinstatement fee removal

Additional Specific Duties And Responsibilities

• Works with NAMs and customers to ensure that renewal quotes are accurate and that contracts are consolidated and co-termed where appropriate
• Attaches required quoting documents in CRM to insure one central place for document storage and compliance
• Manages various quote types
• Updates quoting status within CRM to provide visibility to the status of all quote requests
• Updates data tools and pull reports using the manufacture/distributor systems as required

Qualifications

• 4-year college degree in Business or equivalent in experience
• One year sales/business experience required
• Knowledge of Key, PBX, IP Telephony, messaging and products are helpful
• Strong verbal and written communication skills are essential
• Excellent organizational, planning, and prioritization skills
• Proficient with Microsoft Office Suites

Benefits

• 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
• Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
• RX Home Delivery
• HSA with Employer Contribution
• In-vitro Fertility (treatment coverage)
• Dental
• Vision (2 plans: 12-month and 24-month frames allowance)
• FSA Plans (Healthcare, Dependent Care and Limited Purpose)
• Pre-tax Commuter Plans
• Employer-paid Life Insurance
• Employer-paid Short + Term Disability
• Long Term Disability (2 plans: Employer-paid or optional Self-paid)
• Paid Parental Leave (4 weeks at 100%)
• Employee Assistance Plan
• Voluntary Life Insurance for team member, spouse and child
• Voluntary Accidental Death for team member and spouse
• Legal/ID Theft Plans
• TeleHealth
• Wellness via Omada Health (healthy living solution)
• Travel Assistance
• Business Travel Accident Coverage
• Medical for foreign travel coverage
• Employer-paid Pet Telehealth
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Volunteer Time Off
• 10 Holidays
• Summer Sizzle
• On Demand Pay (Daily Pay)

Pay

$60,000 - $72,000 Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

This response is AI-generated, for reference only.