Maintenance Quality & Standards Manager

About the role

The Maintenance Quality & Standards Manager at KNAPP is responsible for ensuring consistent application of maintenance and safety processes across all sites. This role drives standardization, accountability, and coaching to achieve safe maintenance execution, reduce operational risk, and elevate performance.

Responsibilities

• Establish, document, and deploy standard work, SOPs, and visual standards for maintenance shops, tools, parts rooms, site cleanliness, and safe maintenance execution.
• Ensure consistent application of maintenance safety practices, including safe work procedures, equipment servicing standards, and hazard controls.
• Conduct routine and unannounced site audits to verify adherence to quality, safety, and cleanliness standards.
• Score and benchmark sites on cleanliness, PM compliance, safety adherence, and maintenance discipline.
• Quality Audit accuracy and consistency of work order documentation, asset data integrity, backlog management, safety-related documentation, and PM closeout.
• Train maintenance teams and supervisors on CMMS best practices, reporting expectations, and safety documentation requirements.
• Develop and maintain standardized dashboards and a monthly reporting cadence covering quality and safety indicators.
• Partner closely with the CI Manager to align standard work, SOPs, safety standards, 5S, RCA, PM optimization, and workflow improvements.
• Coach technicians and supervisors on maintenance quality standards, safe execution, root cause thinking, and preventive maintenance maturity.
• Facilitate cross-site knowledge sharing and best practice adoption related to maintenance quality and safety.
• Audit regulatory, safety, and maintenance best practices are consistently applied across all locations in accordance with KNAPP Safety Governance Model as defined per KNAPP Safety Team.
• Validate continuous inspection and audit readiness (fire, safety, facility audits, OEM recommendations).
• Identify maintenance-related quality and safety risks and support corrective action plans to mitigate recurrence.
• Own and publish maintenance quality and safety scorecards across all sites.
• Identify underperforming locations and lead corrective action and improvement plans in partnership with operations and site leadership.

Requirements

• Bachelor’s degree in Engineering, Maintenance Management, Operations, Safety, or a related field, or equivalent practical experience.
• 7+ years of progressive experience in maintenance, reliability, operations, or safety leadership.
• Demonstrated experience with CMMS systems, PM programs, audits, and performance reporting.
• Strong working knowledge of maintenance best practices, safety standards, 5S, RCA, and preventive/predictive maintenance concepts.
• Proven ability to influence without direct authority and coach teams across multiple sites.
• Strong analytical, communication, and organizational skills.

Qualifications

• Authorization to work in the U.S.
• Passport or ability to obtain passport
• Professional office etiquette is always required
• Travel required approximately 40–60%, including multi-site visits
• Physical requirements: sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching arm’s length, and lifting up to 50 pounds

Skills

• CMMS systems
• PM programs
• Audits
• Performance reporting
• Standard work
• SOPs
• Visual standards
• Site audits
• Training
• Reporting
• Coaching
• Knowledge sharing
• Corrective action plans
• Scorecards
• Underperformance identification
• Improvement plans
• Drug-free workplace policy

Benefits

• 2 remote days per week when in office
• Half day Fridays when in office
• A beautiful new, state-of-the-art, office complex in Kennesaw, GA
• Industry competitive compensation
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401k with a very generous employer match and no vesting!
• Paid vacation & holidays
• Profit Sharing
• Paid parental leave
• Subsidized daycare
• Tuition reimbursement
• Pet insurance
• Subsidized food delivery
• Monthly celebrations
• Quarterly employee events
• Corporate Social Responsibility including recycling, sustainability and volunteering