Maintenance Person

About the role

The North Conway Grand Hotel is excited to begin a new chapter under the management of Olympia Hospitality, a hospitality company known for creating people-focused cultures and exceptional guest experiences. We’re more than just a team - we’re a community dedicated to making a difference every day. At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team. The Maintenance Person contributes to the hotel’s commitment to high-quality guest satisfaction and teamwork by safely and efficiently maintaining the property i.e. performs preventative maintenance; repairs on mechanical, electrical, kitchen, and laundry equipment.

Responsibilities

• Perform preventive maintenance tasks on building systems, equipment, and machinery to minimize downtime and ensure optimal performance.
• Diagnose and troubleshoot mechanical, electrical, plumbing, and HVAC systems to identify issues and implement effective repairs.
• Respond promptly to maintenance requests from guests, staff, and management, and prioritize tasks based on urgency and impact on operations.
• Conduct regular inspections and testing of building systems, including fire alarms, emergency lighting, elevators, and generators, to ensure compliance with safety regulations and industry standards.
• Maintain accurate records of inspection findings, maintenance activities, and equipment performance to facilitate tracking and reporting.
• Respond promptly to emergency situations such as power outages, plumbing leaks, and other critical incidents, and take appropriate actions to mitigate risks and minimize disruptions to operations.
• Coordinate with other departments and external contractors as needed to address emergency repairs and ensure guest safety and satisfaction.
• Perform general repairs and maintenance tasks to upkeep the appearance and functionality of guest rooms, public areas, and back-of-house facilities.
• Assist with renovations, remodeling projects, and equipment upgrades to enhance the overall guest experience and maintain the competitiveness of our property.
• Ensure compliance with health, safety, and environmental regulations, as well as company policies and procedures related to maintenance operations.
• Maintain accurate records and documentation of maintenance activities, including work orders, equipment manuals, and safety inspections.

Skills

• Provide high-level customer service
• Communicate effectively with guests and team members
• Follow instructions
• Ability to learn quickly
• Pay attention to detail
• Maintain composure when working under pressure
• Solid experience performing repairs on mechanical, electrical, kitchen and laundry equipment
• General carpentry skills; knowledge and use of basic hand and power tools required

Experience / Education

Minimum 1 year of general building maintenance or equivalent in a trade profession; Vocational School Certification preferred.

Physical Demands

This is a very physically demanding job that requires extended periods of walking, standing