Maintenance Manager

About the role

The Maintenance Manager leads daily maintenance operations for a Class A multifamily community, ensuring the property is well-maintained, safe, and operating in alignment with Thompson Thrift’s quality, safety, and service standards.

This role plays a key part in preserving asset value, supporting operational performance, and delivering a high-quality resident experience.

Responsibilities

• Lead, coach, and support maintenance technicians to ensure high-quality work, accountability, and timely completion of tasks.
• Oversee and actively participate in daily maintenance operations, including service requests, preventative maintenance, and apartment make-readies.
• Ensure service requests are completed within established timelines, prioritizing urgent issues and maintaining accurate documentation of completion.
• Manage the apartment turn process to support efficient make-ready timelines, reduce vacancy downtime, and protect revenue performance.
• Execute and maintain a preventative maintenance program, including regular inspections of building systems, equipment, and common areas.
• Conduct routine inspections of occupied and vacant units to proactively identify maintenance needs, mitigate risk, and maintain asset quality.
• Monitor maintenance workflows, service delivery, and team productivity to support operational efficiency and consistent performance outcomes.
• Support maintenance budget management by monitoring expenses, controlling inventory, and promoting cost-effective operations.
• Partner with community management to ensure a high level of resident service, timely resolution of maintenance concerns, and support of retention efforts.
• Ensure compliance with safety standards, OSHA regulations, Fair Housing requirements, and company policies.
• Maintain accurate records of maintenance activities, equipment repairs, and capital components.
• Coordinate with vendors and contractors, including obtaining bids, overseeing work, and ensuring quality, timeliness, and cost control.
• Support emergency response efforts and ensure appropriate on-call coverage for urgent maintenance needs.

Requirements

• High school diploma or GED required; equivalent experience considered.
• EPA certification required.
• Certified Pool Operator (CPO) certification preferred.
• HVAC certification preferred.
• Minimum of 4 years of experience in apartment or property maintenance.
• At least 2 years of experience in a supervisory or lead maintenance role preferred.
• Experience with Class A, new construction, or luxury multifamily communities preferred.
• Availability for on-call emergencies and proactive approach to problem solving.
• A valid driver’s license and reliable vehicle is required for this role for the purpose of on-call emergencies.

Skills & Attributes

• Strong technical knowledge of plumbing, electrical, HVAC, and general maintenance systems.
• Ability to lead and guide a team through hands-on support, clear direction, and accountability.
• Experience managing maintenance operations, budgets, and vendor relationships.
• Strong problem-solving and organizational skills.
• Excellent communication and customer service abilities.
• Detail-oriented with a proactive approach to maintenance planning.

Why This Role Matters

The Maintenance Manager plays a vital role in protecting Thompson Thrift’s assets and supporting strong property performance.

By delivering consistent, high-quality maintenance operations and leading a responsive, accountable service team, this role directly contributes to resident satisfaction, operational efficiency, and long-term community value.

Why Thompson Thrift

Thompson Thrift is an integrated, full-service real estate company engaged in the development, construction, leasing, and management of high-quality multifamily communities nationwide.

We’re committed to building exceptional places and developing the people who make them possible.

At Thompson Thrift, You’ll Find:

• Values-Driven Culture – Excellence, Service, and Leadership guide everything we do.
• Career Growth – Training, mentorship, and long-term development opportunities.
• Work-Life Support – Competitive benefits, flexibility, and wellness programs.
• Real Impact – Hands-on involvement in industry-leading multifamily projects.