Maintenance Manager

Key Responsibilities

• Lead, coach, and support maintenance technicians to ensure high-quality work, accountability, and timely completion of tasks.
• Oversee and actively participate in daily maintenance operations, including service requests, preventative maintenance, and apartment make-readies.
• Ensure service requests are completed within established timelines, prioritizing urgent issues and maintaining accurate documentation of completion.
• Manage the apartment turn process to support efficient make-ready timelines, reduce vacancy downtime, and protect revenue performance.
• Execute and maintain a preventative maintenance program, including regular inspections of building systems, equipment, and common areas.
• Conduct routine inspections of occupied and vacant units to proactively identify maintenance needs, mitigate risk, and maintain asset quality.
• Monitor maintenance workflows, service delivery, and team productivity to support operational efficiency and consistent performance outcomes.
• Support maintenance budget management by monitoring expenses, controlling inventory, and promoting cost-effective operations.
• Partner with community management to ensure a high level of resident service, timely resolution of maintenance concerns, and support of retention efforts.
• Ensure compliance with safety standards, OSHA regulations, Fair Housing requirements, and company policies.
• Maintain accurate records of maintenance activities, equipment repairs, and capital components.
• Cover coordination with vendors and contractors, including obtaining bids, overseeing work, and ensuring quality, timeliness, and cost control.
• Support emergency response efforts and ensure appropriate on-call coverage for urgent maintenance needs.

Our Ideal Candidate for this Role

• Education: High school diploma or GED required; equivalent experience considered.
• Certifications: EPA certification required; Certified Pool Operator (CPO) certification preferred; HVAC certification preferred.
• Experience & Requirements: Minimum of 4 years of experience in apartment or property maintenance; at least 2 years of experience in a supervisory or lead maintenance role preferred; experience with Class A, new construction, or luxury multifamily communities preferred; availability for on-call emergencies and proactive approach to problem solving; valid driver’s license and reliable vehicle required for on-call emergencies; willingness to perform additional duties such as snow removal, unit touch up cleans, and upkeep of amenity areas; ability to meet physical requirements including frequent lifting of 50 to 80 pounds and occasional lifting up to 100 pounds, with or without reasonable accommodation.

Skills & Attributes

• Strong technical knowledge of plumbing, electrical, HVAC, and general maintenance systems.
• Ability to lead and guide a team through hands-on support, clear direction, and accountability.
• Experience managing maintenance operations, budgets, and vendor relationships.
• Strong problem-solving and organizational skills.
• Excellent communication and customer service abilities.
• Detail-oriented with a proactive approach to maintenance planning.

Why This Role Matters

The Maintenance Manager plays a vital role in protecting Thompson Thrift’s assets and supporting strong property performance. By delivering consistent, high-quality maintenance operations and leading a responsive, accountable service team, this role directly contributes to resident satisfaction, operational efficiency, and long-term community value.

Why Thompson Thrift

At Thompson Thrift, you’ll find:

• Values-Driven Culture – Excellence, Service, and Leadership guide everything we do.
• Career Growth – Training, mentorship, and long-term development opportunities.
• Work-Life Support – Competitive benefits, flexibility, and wellness programs.
• Real Impact – Hands-on involvement in industry-leading multifamily projects.

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