Maintenance Manager
Key Responsibilities
- Lead, coach, and support maintenance technicians to ensure high-quality work, accountability, and timely completion of tasks.
- Oversee and actively participate in daily maintenance operations, including service requests, preventative maintenance, and apartment make-readies.
- Ensure service requests are completed within established timelines, prioritizing urgent issues and maintaining accurate documentation of completion.
- Manage the apartment turn process to support efficient make-ready timelines, reduce vacancy downtime, and protect revenue performance.
- Execute and maintain a preventative maintenance program, including regular inspections of building systems, equipment, and common areas.
- Conduct routine inspections of occupied and vacant units to proactively identify maintenance needs, mitigate risk, and maintain asset quality.
- Monitor maintenance workflows, service delivery, and team productivity to support operational efficiency and consistent performance outcomes.
- Support maintenance budget management by monitoring expenses, controlling inventory, and promoting cost-effective operations.
- Partner with community management to ensure a high level of resident service, timely resolution of maintenance concerns, and support of retention efforts.
- Ensure compliance with safety standards, OSHA regulations, Fair Housing requirements, and company policies.
- Maintain accurate records of maintenance activities, equipment repairs, and capital components.
- Coordinate with vendors and contractors, including obtaining bids, overseeing work, and ensuring quality, timeliness, and cost control.
- Support emergency response efforts and ensure appropriate on-call coverage for urgent maintenance needs.
Our Ideal Candidate
- Education: High school diploma or GED required; equivalent experience considered.
- Certifications: EPA certification required; Certified Pool Operator (CPO) certification preferred; HVAC certification preferred.
- Experience & Requirements: Minimum of 4 years of experience in apartment or property maintenance; at least 2 years of experience in a supervisory or lead maintenance role preferred; experience with Class A, new construction, or luxury multifamily communities preferred; availability for on-call emergencies and proactive approach to problem solving; valid driver’s license and reliable vehicle required for on-call emergencies; ability to meet physical requirements including frequent lifting of 50 to 80 pounds and occasional lifting up to 100 pounds, with or without reasonable accommodation.
Skills & Attributes
- Strong technical knowledge of plumbing, electrical, HVAC, and general maintenance systems.
- Ability to lead and guide a team through hands-on support, clear direction, and accountability.
- Experience managing maintenance operations, budgets, and vendor relationships.
- Strong problem-solving and organizational skills.
- Excellent communication and customer service abilities.
- Detail-oriented with a proactive approach to maintenance planning.
Why This Role Matters
The Maintenance Manager plays a vital role in protecting Thompson Thrift’s assets and supporting strong property performance. By delivering consistent, high-quality maintenance operations and leading a responsive, accountable service team, this role directly contributes to resident satisfaction, operational efficiency, and long-term community value.
Why Thompson Thrift
Thompson Thrift is an integrated, full-service real estate company engaged in the development, construction, leasing, and management of high-quality multifamily communities nationwide. We’re committed to building exceptional places and developing the people who make them possible.
Values-Driven Culture
Excellence, Service, and Leadership guide everything we do.
Career Growth
We offer training, mentorship, and long-term development opportunities.
Work-Life Support
We provide competitive benefits, flexibility, and wellness programs.
Real Impact
Hands-on involvement in industry-leading multifamily projects.