Maintenance Manager

About the role

The Regional Operations Specialist - Maintenance Manager, based in the DC Metro area, leads maintenance operational success throughout the KETTLER portfolio and requires local and multi-state travel. This position offers a competitive compensation package, including a benefits package that includes paid time off, health, dental, vision insurance, life insurance, prescription coverage, tax-advantaged spending accounts (HSA or FSA), and a 401(k) retirement plan with company match.

Responsibilities

• Serve as a brand champion and subject matter expert in KETTLER platform.
• Lead by example to maintain a professional image, positive climate, and a high-performing, engaged, customer-focused team.
• Deliver a positive customer experience, quality living environment and the achievement of property goals.
• Serve as a mentor to team members throughout the portfolio.
• Manage and perform repair of all apartment/building interior and exterior areas.
• Cover community walks/inspections and maintain company and brand standards throughout all aspects of the community.
• Direct and participate in all property/ground upkeep and maintenance projects, including capital improvements.
• Manage Preventative Maintenance inspections and repairs to sustain peak efficiency operation levels for all property components.
• Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely payment.
• Cover coordination of all contracted services and monitor vendor performance, ensuring compliance with KETTLER guidelines.
• Manage all maintenance operations in most cost-effective manner and maintain accurate records for all services performed.
• Partner with Community Manager in managing maintenance budgets, ordering necessary supplies, and achieving budgeted NOI.
• Contribute to the recruitment, supervision, coaching and development of maintenance team members.
• Reinforce monthly staffing schedules, ensuring 24/7 emergency coverage.
• Manage make-ready timeline per regional guidelines, keeping down time to a minimum.
• Must carry a cell phone and be responsible for taking calls for after hour’s emergency maintenance, including nights and weekends on a rotational basis.
• Maintain and minimize maintenance personnel overtime.
• Coordinate daily meetings with property manager to provide updates for maintenance projects.
• Conduct Monthly & Quarterly Safety Meetings and monitor direct reports’ adherence to KETTLER safety guidelines.
• Utilize company guest suites/resources as available to minimize travel expenses.
• Other duties as assigned.

Qualifications

• 4+ years of experience in maintenance field.
• 2+ years of supervisory experience.
• A current, valid driver’s license.
• A High School Diploma, Bachelor’s Degree preferred.
• Demonstrated leadership ability and proven history of success with maintenance operations.
• Universal EPA/CFC Certification required.
• Willingness to travel within the DMV, in addition to regional locations as requested by Area Manager.
• Expertise in troubleshooting maintenance systems, including but not limited to plumbing, electrical, carpentry, appliance repairs, VFD’s boilers/chillers, cooling tower, VAV boxes, and HVAC (heat pumps, water source heat pumps, gas/electric furnaces, and water heaters).
• Ability to read blueprints.
• Willingness to work weekends as necessary.
• Personal/reliable transportation to respond to on-call emergencies as they occur.
• Computer proficiency and experience utilizing property management systems, preferably Yardi platform.
• Excellent verbal and written communication skills in English and ability to interact with residents and internal and external customers in a positive, professional manner.
• Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities.
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.

About KETTLER

KETTLER, founded in 1977 by Founder & CEO Robert C. Kettler, is a third-generation builder that has grown into a multi-million-dollar real estate services firm. KETTLER's mission is to design and develop premium, mixed-use, and expansive spaces for residents to call home. The company aims to create economic and aesthetic value for investors, residents, and neighbors by shaping growth for the future through its planned communities. KETTLER has a strong reputation as one of the top multifamily development companies in the Mid-Atlantic region, known for its innovative plans and commitment to creating vibrant, diverse, and thriving neighborhoods.