Maintenance Manager

Responsibilities

• Maintain a warm and friendly demeanor at all times.
• Effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Foster a culture of accountability, teamwork, and service excellence.
• Communicate effectively with all departments to support hotel operations and guest satisfaction.
• Actively participate in energy conservation programs per Highgate Hotel’s standards.
• Engineering Operations:
• Aid the Director of Engineering in overseeing all engineering operations, including preventive maintenance, repairs, and system performance.
• Perform hands-on maintenance and repairs across HVAC, plumbing, electrical, and general building systems.
• Monitor building systems to ensure optimal efficiency, safety, and guest comfort.
• Respond to and resolve maintenance requests in a timely and professional manner.
• Maintain accurate logs of work orders, system checks, and equipment performance.
• Assist as necessary with special projects and renovations.
• Ensure that the hotel is in compliance with all local, state, and federal laws.
• Ensure that all emergency and life safety equipment and systems are inspected, tested, and certified per hotel standards or authority having jurisdiction.
• Supervise and support engineering team members, providing training, coaching, and performance feedback.
• Address guest concerns related to engineering issues promptly and professionally.
• Ensure all guest-facing areas are maintained to the highest standards of safety and appearance.
• Ensure compliance with all corporate Risk Management standards.
• Maintain a safe work environment and enforce proper safety procedures at all times.
• Respond to emergency situations and assist in implementing contingency plans.
• Monitor departmental performance and identify opportunities for efficiency improvements.
• Maintain inventory of tools, equipment, and supplies.
• Ensure proper opening and closing procedures for engineering operations.
• Participate in Manager on Duty (M.O.D.) coverage as required.
• Loading Dock & Logistics Oversight:
• Oversee daily operations of the loading dock, ensuring smooth and efficient flow of goods and deliveries.
• Cook up with vendors, purchasing, and department heads for scheduling deliveries and pickups.
• Ensure proper handling, storage, and distribution of all incoming and outgoing materials.
• Enforce safety, cleanliness, and organizational standards within the loading dock area.
• Monitor dock security and ensure compliance with hotel policies and procedures.
• Maintain inventory control and assist with receiving processes as needed.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• At least 2–3 years of engineering or maintenance experience, preferably in hospitality or commercial facilities.
• Trade school and/or College course work in related field preferred.
• Prior supervisory or leadership experience preferred.
• Strong knowledge of HVAC, electrical, plumbing, and general maintenance systems.
• Experience with loading dock operations, logistics, or receiving preferred.
• Ability to stand, walk, and perform physical tasks throughout the shift.
• Flexible and long hours sometimes required including nights, weekends, and holidays.
• Heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently and/or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.