Maintenance Lead Technician - No On Call!

Position Summary

Yellow Tree runs a completely voluntary on-call system available to technicians who have been with the company for a minimum of 90-days. Exceptional opportunity exists for additional pay with the volunteer on-call, but no on-call rotation or required on-call as long as you're employed with Yellow Tree.

Position Requirements

• 2+ years experience with facilities or property maintenance, preferably in Multi-Family/Apartments

Essential Functions

• Maintain the general appearance and curb appeal of the property.
• Complete routine preventative maintenance on building systems.
• Complete corrective maintenance in plumbing, electrical, HVAC, appliance, carpentry and other general maintenance.
• Cookordination and assist outside vendors working on building and/or equipment issues.
• Provide oversight and emergency response to all building equipment and systems.
• Perform necessary maintenance in residents’ apartments.
• Respond to maintenance requests in a timely manner.
• Assist with the turnover of apartments between residents.
• Complete building and apartment inspections as required or assigned.
• Involvement in completing special projects from time-to-time.
• Ensure property is meeting daily expectations, as dictated by company standards.
• Property and grounds walks expected regularly to ensure compliance, appearance, and safety standards are being met.
• Regularly communicate with Property Manager, corporate leadership, residents and ownership.
• Must have the ability to work weekends when necessary and be on-call as needed.
• Must have a valid driver’s license and reliable personal transportation.

Customer Service

• Address resident complaints, concerns and requests appropriately.
• Provide outstanding customer service and communication to the residents in order to enhance customer satisfaction thereby reducing apartment turnover and increasing revenue, reputation and overall profitability for the owner.
• Create and maintain a positive living experience for all residents through prompt maintenance completion and consistent follow-up.

Physical Requirements

• Move, push, pull and/or lift objects weighing up to 75 pounds.
• Use hands and arms for simple grasping, pushing and pulling.
• Ability to carefully handle containers of cleaning solutions/chemicals as directed.
• Perform various tasks requiring actions of muscle groups to walk, stoop, bend, lift, and to carry objects.
• Walk and/or stand for prolonged periods of time.
• See objects closely and read directions, instructions, chemical warnings, etc.
• Ability to answer phone and communicate with others, both verbally and with written instructions.
• Climb ladders, work in warm environments, operate power tools such as drills, sanders, saws, snow blowers, lawn equipment, or other mechanical equipment on a daily basis.

Environment

This position will work both inside and outside during each season and varying environmental conditions – which can include rain, snow, sleet, heat, humidity and other varying weather conditions.

Working Hours

This is generally a day-shift position (Monday-Friday), but employee must have the ability to work weekends, holidays and on-call evenings and/or overnight hours as needed for building maintenance and security.

Supervision

This position reports to the Property Manager. Partner with Property Management staff to ensure a safe and well-maintained community.

Personal Attributes

• Organized and detail oriented
• High energy
• Innovative
• General maintenance aptitude
• Results focused
• Warm, friendly and service oriented
• Extremely flexible with the ability to adapt to change
• Superior written, verbal and oral communication skills
• People oriented
• Customer service driven
• Team player

Experience & Skills

• Two years experience in multi-family property maintenance is preferred; ideally for Class A buildings.
• High School diploma or equivalent, technical-level education strongly preferred.
• Computer proficiency and technical aptitude with the ability to learn property management software applications.
• Reliable personal transportation and the ability to travel between sites.
• Excellent follow up and follow through skills; solid organizational and interpersonal skills; ability to work as a team member.
• Excellent verbal and written communication skills.
• Excellent organizational skills.
• Must pass criminal background check and drug testing.
• Have proven customer service experience.
• Time management, leadership, and problem-solving abilities.
• Adheres to Fair Housing, Equal Employment and Equal Housing Opportunity requirements.