Maintenance Intern

About the role

This is a summer internship in the maintenance department at Mac Properties.

Responsibilities

• Answer all incoming calls and handle accordingly using Mac telephone greeting standards.
• Respond in a timely manner to all email requests providing excellent customer service to residents on their work order requests.
• Enter service requests in MacForce and ensure they are assigned to the appropriate maintenance technician.
• Input information regarding work order status in resident note area in MacForce.
• Follow up on work orders and status and close out work order tickets when work has been completed.
• Responds to employee and resident requests in a courteous and timely manner.
• Keeps work area clean and equipment in good working order.
• Performs duties according to OSHA standards and company safety policies at all times.
• Affixes with resident concerns, move-in ready requests or related activities as requested by management.
• Performs other related duties and projects as assigned during the internship period.

Qualifications

• Enrolled in an Associates or Bachelor's degree program.
• Working knowledge of Excel (Salesforce a plus but by no means required), Outlook and other email programs a plus.
• Exceptional customer service and follow-through skills.
• Self-motivated and able to work with limited supervision.
• Able to set priorities, handle multiple tasks, and meet deadlines.
• Strong communication skills, both oral and written.

Pay

The pay rate for this role is $18/hour.

Schedule

Details about the schedule are not specified.