Maintenance Engineer (Level 3) - The Inn at Stonecliffe

Schulte Hospitality Group is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team.

About the role

The Maintenance Engineer – Level 3 is an experienced engineering professional responsible for independently diagnosing, repairing, and maintaining the hotel’s building systems, equipment, guest rooms, public areas, and grounds. This role handles advanced maintenance assignments, supports preventive maintenance programs, responds to urgent service needs, and may provide technical guidance to less-experienced team members. The ideal candidate has broad working knowledge of HVAC, plumbing, electrical, mechanical, and carpentry systems and consistently delivers safe, timely, and guest-focused solutions.

Employee housing on Mackinac Island is available with this position.

Responsibilities

• Independently diagnose and resolve complex maintenance issues involving HVAC, plumbing, electrical, mechanical, and building systems
• Perform advanced repairs and preventive maintenance throughout guest rooms, public areas, back-of-house spaces, and property grounds
• Inspect, maintain, troubleshoot, and repair HVAC equipment and related controls
• Troubleshoot and repair plumbing fixtures, piping, drains, pumps, and water systems within the scope of the position
• Diagnose and complete appropriate electrical repairs, including fixtures, lighting, outlets, switches, and related components
• Perform general carpentry, painting, drywall, hardware, and finish repairs
• Conduct scheduled preventive maintenance to reduce equipment failures, service interruptions, and guest inconvenience
• Complete daily property and equipment rounds, documenting deficiencies and promptly addressing or reporting identified concerns
• Respond to guest and departmental maintenance requests with urgency, professionalism, and minimal disruption
• Prioritize and complete work orders accurately and within established service standards
• Identify recurring equipment problems and recommend practical, cost-effective corrective actions
• Assist with maintaining an appropriate inventory of tools, replacement parts, filters, lamps, and other maintenance supplies
• Support vendor and contractor activity by providing property access, technical information, and follow-up inspections as directed
• Read and interpret equipment manuals, schematics, safety information, and maintenance documentation
• Follow all company safety procedures, lockout/tagout requirements, chemical-handling practices, and applicable codes
• Maintain clean, safe, and organized mechanical rooms, workshops, and storage areas
• Provide technical guidance and on-the-job support to less-experienced maintenance associates when requested
• Assist engineering leadership with projects, inspections, emergency response, and coverage needs
• Participate in the property’s emergency response and on-call rotation as required
• Perform other duties as assigned

Requirements

• Minimum of three years of hotel, commercial building, multifamily, or facilities maintenance experience required; hospitality experience strongly preferred
• Demonstrated experience independently troubleshooting and repairing HVAC, plumbing, electrical, mechanical, and general building systems
• Trade school, technical certification, apprenticeship, or college coursework in a mechanical, electrical, HVAC, or related technical discipline preferred
• Experience performing preventive maintenance and documenting completed work
• Experience supporting or mentoring less-experienced maintenance personnel preferred
• Applicable trade licenses or certifications are preferred where required or relevant

Skills

• Advanced working knowledge of HVAC, plumbing, electrical, mechanical, and general carpentry systems
• Strong diagnostic, troubleshooting, and problem-solving abilities
• Ability to work independently, exercise sound judgment, and determine when an issue requires escalation or a licensed contractor
• Knowledge of safe work practices and the proper use of hand tools, power tools, ladders, and testing equipment
• Ability to read equipment manuals, technical instructions, and basic schematics
• Ability to organize and prioritize multiple work orders in a fast-paced hotel environment
• Strong attention to detail and commitment to completing repairs correctly
• Basic math, measurement, and recordkeeping skills
• Effective verbal and written communication skills
• Ability to communicate professionally with guests, team members, leaders, vendors, and contractors
• Ability to exceed the expectations of guests and team members
• Excellent time-management and follow-through skills
• Ability to maintain a calm, service-focused approach during urgent or emergency situations
• Ability to work a flexible schedule that may include evenings, weekends, holidays, and on-call assignments

Physical Demands

• Prolonged periods of standing and walking
• Ability to bend, kneel, crouch, climb, reach, stretch, push, pull, and move as needed to access and service equipment
• Ability to use ladders and work in confined or elevated areas, as permitted by company safety procedures
• Ability to visually inspect equipment, machinery, fixtures, and building systems
• Ability to operate hand tools, power tools, and diagnostic equipment safely
• Ability to lift and carry up to 50 pounds

Benefits

• Work Today, Get Paid Today with DailyPay
• Free telemedicine and virtual mental health care access for all associates beginning on day one
• Multiple health and life insurance options
• 401(k) plan with company match for eligible associates
• Paid parental leave
• Paid time off
• Holiday pay
• Pet insurance
• Employee Assistance Program
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more