Maintenance Dispatcher, BK Company Restaurants

Responsibilities

• Receives and handles maintenance request of restaurants by RBI Operations.
• Create service tickets in the R&M database. Dispatch either service techs or 3rd party contractors.
• Update R&M database and follow-up frequently until completion of repair.
• Data entry of warranty terms for site specific equipment replacement.
• Review of redundant dispatches for previous warranty work.
• Facilitator between site R&M issues and service techs/contractors.
• Daily review with Maintenance Supervisor to review daily exceptions report (non common dispatches) for resolution.
• Conferring with Maint. Supervisor and/or customers to resolve problems, requests for services or equipment.
• Log all service calls request, maintenance calls and work order requests.
• Maintain files on all specific, standing work orders and related information and documents.
• Aid in compiling weekly reports of service tech and contractor dispatch status - Open and closed dispatches.
• Log and monitor service tech dispatches including logging travel, mileage and labor.
• Capture bulk inventory by each service tech used on site specific repairs for consigned inventory to site specific allocation.
• Prepare service techs daily work schedules as requested by District Managers.
• Interact and follow-up with vendors for supplies and materials needed to complete the repairs. Communicate to other stakeholders as required.
• Work with Maintenance Supervisor to solicit and submit region specific 3rd party contractors.
• Quarterly Preventative Maintenance site specific dispatching and completion by service techs.

Qualifications

• 2+ years restaurant/retail/customer service experience required.
• Strong experience working with MS Office- Excel.
• Perform all related tasks in an accurate and detailed manner.
• Work well under pressure and without direct supervision.
• Strong analytical and problem-solving skills.
• Customer service experience.