Maintenance Customer Support Representative (CSR)

About the role

Heritage Pools LLC is seeking a Maintenance Customer Support Representative (CSR) who is customer-focused, organized, and passionate about providing top-tier service. The ideal candidate thrives in a fast-paced environment where effective communication and problem-solving are crucial.

Responsibilities

• Assist customers with inquiries and resolve issues promptly
• Coordinate technician schedules to ensure efficient service delivery
• Support the maintenance department's operations and workflow

Requirements

• Strong organizational and communication skills
• Ability to work independently and as part of a team
• Basic computer literacy, including Microsoft Office applications

Qualifications

• High school diploma or equivalent
• Experience in customer service or a related field preferred

Skills

• Excellent verbal and written communication skills
• Attention to detail and ability to manage multiple tasks simultaneously
• Problem-solving and conflict resolution skills

Benefits

• Competitive salary commensurate with experience
• Health insurance benefits
• Flexible schedule
• Professional development opportunities

Pay

• $18.00 - $20.00 per hour based on experience

Schedule

• Variable hours to accommodate customer needs