CSR-Customer Support Representative

Stotz Equipment is a full-service John Deere dealership with 25 locations across 8 western states, serving the agriculture, construction, and turf industries. Family-owned since 1947, we’re built on the values of Quality, Integrity, Loyalty, Caring, and Community. Our people-first culture empowers teams to grow, collaborate, and make a real impact for our customers and each other. Come help us fulfill our purpose: to create a better life for our families, communities, and those connected to the land.

About the role

As a Customer Support Representative for large equipment, you’ll play a key role in supporting customers across your market area—including municipal and government accounts. This position is all about building strong relationships, selling parts and services, and delivering a standout customer experience. You’ll work closely with new and existing customers to understand their needs, offer solutions, and ensure follow-through. Collaboration is key, as you'll partner with various departments to process orders and keep everything running smoothly.

Responsibilities

• Represent and sell products and/or services to existing and new customers in the market area
• Seek to engage with customers, build rapport, understand their needs, and offer solutions
• Provide robust customer service with a positive attitude to ensure the highest customer satisfaction
• Customer service may include assisting with on-site machine setup and training customers
• Work as a team player willing to help in any area of the store, between departments, as needed

Requirements

• High integrity, loyal, team player
• Organized and highly motivated
• Multi-tasking effectively is a must as well as staying organized and able to operate under stress
• Comfortable using Word and Excel
• Excellent oral and written communication skills
• Outstanding customer service skills
• Strong organizational skills
• Long hours may be required to maximize sales and achieve/surpass annual sales goals
• Pulling a trailer and hauling equipment
• Must have and maintain a clean driving record

Qualifications

• High School Diploma or Equivalent
• 2-Year Degree, such as an Associate of Applied Science, preferred
• 1-3 years of Customer Service, with experience selling parts and service department services (preferred)
• CDL driver's license (preferred)
• Sales experience (preferred)

Physical Requirements

• Ability to sit, stand, walk, bend, kneel, climb, and reach as needed
• Use of hands for tools, computer, and phone use
• Ability to lift, carry, push, or pull up to 50 lbs.
• Close vision required for reading
• Sufficient hearing for communication in person and over the phone in active work environments

Reasonable accommodations may be made for individuals with disabilities.

Benefits

• Profit Sharing Bonus Program
• 401(K) with 4% Company Match
• Medical, Dental, Vision & Life Insurance
• Paid Time Off, Sick Time & Company Holidays
• Tuition Reimbursement & Apprenticeship Sponsorship
• Technician Incentive Program
• Employee Assistance Program (EAP)
• Boot Voucher & Technician Tool Account
• Company Vehicle (for qualifying roles)
• Training through John Deere University
• Eligible to join the John Deere Credit Union
• Advancement Opportunities

Successful applicants will be required to complete a background check, including criminal history and a drug screening, prior to the start of employment. For certain positions, a valid driver’s license and a clean driving record are also required.