Maintenance Coordinator

Job Responsibilities

• Receive, schedule, and manage all maintenance requests with vendors, residents, turns, transitions, clients, and supporting Field Service Manager teams.
• Coordinate communication & scheduling with the resident & vendor to produce an estimate for resolution.
• Audit estimates to ensure scope and price are appropriate for the issue and determine alternative strategies to resolve the request.
• Routinely and consistently communicate between residents, vendors, property management, and owners to ensure tickets and work orders are completed in a timely manner.
• Ensure all communication (verbal and written) with Residents and owners maintains an exceptional level of professionalism and customer service in accordance with departments communication expectations.
• Ensure compliance with all county and local regulations and HOA guidelines.
• Review vendor invoicing for accuracy prior to submission to accounting for payments.
• Manage move-in and move-out maintenance requests and determine best methods to ensure timely leasing processes.
• Maintain proper, detailed, and quality documentation on all work orders assigned.
• Participate in special projects as assigned.
• Set up hotel accommodations for Maintenance Operations Managers to approve and book.
• Maintain a professional and friendly demeanor with tenants, co-workers, and clients at all times.

Job Requirements (Including Education)

• Minimum 5 years of exceptional customer service experience over the phone.
• Excellent verbal and written communication skills.
• Experience responding to customer emails.
• Strong problem-solving skills and data analysis abilities.
• Strong organizational and time-management skills.
• Able to prioritize and multi-task in a fast-paced environment.
• Adaptable to feedback and requested changes.
• Basic understanding of fair housing and real estate.
• Excellent interpersonal skills: ability to relate to others.
• Excellent and professional verbal and written communication skills.
• Strong customer service skills.
• Able to work on a regular and consistent basis.
• Overtime may be required for this position.
• Able to work on holidays and weekends.
• Able to identify, analyze, and resolve problems.
• Able to represent the company to residents, vendors, and team in a courteous and professional manner.
• Able to perform basic to intermediate mathematical and accounting functions.
• Able to make quick and effective decisions.
• Able to set and meet goals.
• Able to consistently meet deadlines.
• Maintain a professional appearance.
• Honest, ethical, and handles things in a confidential manner.
• Proficient with MS Office, Outlook, and Internet applications.
• High School diploma or equivalent is required for this position.
• Minimum of 2 years of maintenance experience is required.
• Minimum of 2 years in a customer service/property management is preferred.
• Bilingual is a plus.