Maintenance Coordinator

About the role

Hazel Valley Homes is seeking a Maintenance Coordinator to support maintenance operations across a growing portfolio of single-family rental homes.

This role serves as a central point of coordination between residents, vendors, and internal teams to ensure maintenance requests are handled quickly, efficiently, and with a high level of customer service. You'll play a critical role in driving resident satisfaction, managing repair workflows, coordinating vendors, and ensuring service requests are resolved in accordance with company standards.

The ideal candidate is highly organized, solutions-oriented, and thrives in a fast-paced environment where priorities can change quickly.

What You'll Own

• Maintenance Operations & Work Order Management
• Triage incoming maintenance requests and assess severity, urgency, and next steps
• Manage work orders from initial intake through final resolution
• Ensure service requests are assigned, tracked, and completed within established service level expectations
• Monitor maintenance workflows and proactively identify delays or potential issues
• Resident Experience
• Serve as a primary point of contact for residents regarding maintenance-related concerns
• Provide timely updates and clear communication throughout the repair process
• Deliver a high level of customer service while managing resident expectations
• Possess strong collaboration with internal teams to ensure a positive resident experience
• Vendor Coordination & Dispatch
• Source, schedule, and dispatch vendors to complete maintenance and repair work
• Cook up appointments and ensure vendors meet company standards for quality, responsiveness, and compliance
• Follow up on outstanding work orders and verify completion of repairs
• Build strong working relationships with maintenance vendors and service providers
• Cost Management & Compliance
• Obtain bids and negotiate pricing for larger repairs and recurring projects
• Support cost-control efforts by identifying efficient repair solutions
• Ensure maintenance work complies with municipal requirements, HOA regulations, safety standards, and Fair Housing guidelines
• Maintain accurate documentation related to repairs, vendor activity, and project outcomes
• Cross-Functional Collaboration
• Partner closely with Property Management, Resident Services, and Maintenance teams to resolve issues efficiently
• Escalate complex maintenance concerns and operational risks as appropriate
• Support process improvements that enhance service quality, response times, and operational efficiency

What Makes Someone Successful Here

• You are highly organized and can effectively manage multiple priorities at once
• You communicate clearly and professionally with residents, vendors, and internal stakeholders
• You enjoy solving problems and finding practical solutions quickly
• You thrive in a fast-paced, service-oriented environment
• You take ownership of issues and follow them through to resolution
• You understand the importance of balancing resident satisfaction, operational efficiency, and cost management

Qualifications

• 2+ years of experience in property management, maintenance coordination, vendor management, or a related field
• Experience supporting maintenance operations within residential real estate, preferably single-family rentals
• Familiarity with maintenance-related products, services, and repair processes
• Strong organizational, communication, and problem-solving skills
• Ability to manage multiple work orders, vendors, and priorities simultaneously
• Flexibility to work occasional evenings, weekends, and participate in on-call rotations as needed

Preferred

• Bachelor's degree
• Experience working within high-volume property management or maintenance operations
• Experience utilizing maintenance management or property management software platforms
• Familiarity with vendor compliance requirements and service-level management