Maintenance Contract Administrator

About the role

This is where you come in. We're seeking a Maintenance Contract Administrator who will play a key role in supporting our Building Services divisions through the accurate review, timely setup, and ongoing administration of customer maintenance contracts and related documentation.

Responsibilities

• Accurately review and set up all new maintenance agreements and contract addendums to ensure compliance, proper system entry, and a smooth customer handoff.
• Coincide with the launch of new maintenance agreements by assigning tasks, establishing service schedules, and generating work orders on time and without errors.
• Efficiently manage contract update requests from the field, including location changes, scope revisions, and other adjustments that keep agreements current and accurate.
• Process contract cancellations and service holds promptly while ensuring all actions align with company procedures and customer expectations.
• Become a trusted point of contact for internal teams and customers by responding quickly to inquiries, resolving issues professionally, and delivering excellent service.

Requirements

• A minimum of two years of prior administrative experience.
• Experience with contract setup, data entry, and database management preferred.
• Proficiency in Adobe Acrobat and Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
• Strong verbal, written, analytical, interpersonal, and active listening skills.
• Excellent organizational skills with a high level of accuracy and attention to detail.

Top 5 Things to Deliver in Your First Year

• Accurately review and set up all new maintenance agreements and contract addendums to ensure compliance, proper system entry, and a smooth customer handoff.
• Coincide with the launch of new maintenance agreements by assigning tasks, establishing service schedules, and generating work orders on time and without errors.
• Efficiently manage contract update requests from the field, including location changes, scope revisions, and other adjustments that keep agreements current and accurate.
• Process contract cancellations and service holds promptly while ensuring all actions align with company procedures and customer expectations.
• Become a trusted point of contact for internal teams and customers by responding quickly to inquiries, resolving issues professionally, and delivering excellent service.

Qualifications

• You should have...
• A minimum of two years of prior administrative experience.
• Experience with contract setup, data entry, and database management preferred.
• Proficiency in Adobe Acrobat and Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
• Strong verbal, written, analytical, interpersonal, and active listening skills.
• Excellent organizational skills with a high level of accuracy and attention to detail.

Skills

• Calm, effective, and dependable under pressure in a fast-paced, deadline-driven environment.
• Highly organized, detail-oriented, and skilled at managing multiple priorities at once.
• Collaborative and adaptable, able to work well with a variety of personalities with minimal supervision.
• A positive, "no problem" customer-service mindset who is always willing to help.
• Goal-oriented and reliable, consistently meeting deadlines while adapting to changing priorities.
• Self-motivated and equally effective working independently or as part of a team.

Benefits

• Compensation: $29-$35 hourly
• Medical, dental, vision for employees (coverage available for dependents for shared premium)
• 401k retirement plan including Company matching
• Vacation and Sick Compensation (PTO), and Holiday Pay!
• Disability income protection including short term and long term disability
• Employee and dependent life insurance
• Wellness Program
• Employee Assistance Program

Where you will work

Our Seattle HQ office (17930 International Blvd, SeaTac, WA 98188) has easy access to the SeaTac International Airport, ample secured parking, and newly renovated office facilities - not to mention great views! Neighborhood amenities include an onsite deli, restaurants, and convenient freeway/airport access.

Contact Information

If you're ready for an adventure, and are interested in being considered for this role, click apply to start the conversation!

MacDonald-Miller Facility Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.