Maintenance Call Center Operator

Institution: University of Arkansas for Medical Sciences (UAMS)

About the role

The Maintenance Call Center Operator (Skilled Tradesman) monitors critical systems that serve the medical, educational, and research facilities on the UAMS Campus. These systems are vital to the safety, comfort, and general wellbeing of patients, students, and employees. The operator also facilitates workflow by creating work orders for various departments within UAMS, ensuring timely response to facility-related issues and customer work requests.

Responsibilities

• Monitor critical systems for medical, educational, and research facilities.
• Create and manage work orders for facility-related issues and customer requests.

Requirements

• High School Diploma plus 5 years of maintenance experience or call center experience.
• Intermediate proficiency in computer programs.

Qualifications

• Preferred: 3 years of maintenance experience in a healthcare setting.

Benefits

• Health: Medical, Dental, and Vision plans available for qualifying staff and family.
• Holiday, Vacation, and Sick Leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement: Up to 10% matched contribution from UAMS.
• Basic Life Insurance up to $50,000.
• Career Training and Educational Opportunities.
• Merchant Discounts.
• Concierge prescription delivery on the main campus when using UAMS pharmacy.

Pay

$34,507.20 per year

Pre-employment Screening Requirements

• Annual TB Screening
• Criminal Background Check
• Drug Testing
• Education Verification

Physical Activity

• Constant: Manipulate items with fingers, including keyboarding; Sitting; Talking.
• Frequent: Crawling, Crouching, Feeling, Hearing, Kneeling, Reaching, Sitting, Stooping, Walking.
• Occasional: Kneeling, Standing.