Maintenance Associate, Ala Moana

About the role

The Team: The Hermès Ala Moana Boutique opened in (2003) and focuses on providing extraordinary service to clients as a part of the Pacific West Region. This position will report to the Operations Manager and will work collaboratively with the Operations Director, Loss Prevention Manager, and Regional Facilities Manager for all overall maintenance, upkeep, and cleanliness of the boutique in a fast-paced, luxury environment.

Responsibilities

• Aid in managing & coordinating contract cleaning services and maintenance vendors, in partnership with Operations & Facilities.
• Ensure the boutique maintains a perfect and clean appearance throughout the store’s operating hours.
• Address and resolve assigned maintenance tasks, coordinating with vendors and Store Director / Construction Department.
• Provide a daily update on Maintenance progress.
• Build and maintain relationships with store staff and vendors.
• Manage store maintenance/facilities and cleaning supplies.
• Help with Store Events by executing Back of House miscellaneous needs, ie deliveries, installations, break downs etc.
• Manage stock levels of kitchen supplies & perishables to include bistro/bar supplies for servicing guests with tea, champagne, and/or water.
• Supervise cleaning crews.
• Perform other duties as assigned by supervisor.

Qualifications

• 2+ years of relevant experience in facility and maintenance, preferably in a high-end environment.
• High School Diploma.
• Frequent standing, walking, and use of tools and cleaning equipment.
• Ability to work independently with hands-on experience and know-how.
• Strong communication skills to build relationships and understand e-mail and computer systems.
• Must be a self-motivator, able to work alone, and willing to learn and grow professionally.

Benefits

• Commission and bonus incentives based on sales performance.
• Medical, Dental, Vision.
• Life Insurance and Disability.
• Paid time off (12 company holidays, 2 wellbeing days, and sick & safe time).
• Paid Parental Leave and Transition Time.
• 401(k) and Roth Retirement Plan with company matching and profit sharing.
• Voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance).
• Product discount and EAP resources.
• Access to Calm App, Health Advocate, Family Building Support, and more!

Pay

The hourly range for this position is $26.54 to $29.33 per hour. Actual rates are determined based on the job, location, and individual experience.

Schedule

Work requires frequent standing, walking and use of tools and cleaning equipment. Working conditions may require overnight stays. Work can include long hours, weekends and holidays due to schedule restraints. Must be a self-motivator. Must be an achiever. Must be accountable, responsible, and responsive. Must be willing to learn and grow professionally.