Maintenance Assistant, Multifamily

About the role

The Maintenance Assistant provides support and is accountable for delivering on our commitments to our residents. This includes quality move-ins, residential satisfaction, expedited service, and personal attention to the resident. The Maintenance Assistant responds to our resident's service needs and is instrumental in helping Cushman and Wakefield deliver superior customer service to our residents.

Responsibilities

• Prepares Market Ready apartments, which may include painting, carpet repairs, cleaning, general repairs, housekeeping duties, and any necessary duties to provide our residents with that quality move in experience.
• Responds to resident requests in a timely manner and with a professional attitude.
• Has knowledge of maintenance functions such as plumbing, HVAC, basic electric, general carpentry skills, painting, and snow removal (if applicable).
• Maintains grounds, pools/ hot tubs, common areas, and dog park amenities to keep clean, operational, and safe for our residents.
• Reports any maintenance concerns on vacant units, models, and common areas, to the Maintenance Supervisor.
• Performs maintenance as scheduled by the Maintenance supervisor.
• Knows about state, local, and federal fair housing laws.
• Attends and participates in training programs as required by Cushman & Wakefield.
• Performs duties as assigned, in a timely manner.
• Delivers superior customer service and represents the company in a professional manner at all times.
• Dresses per Cushman and Wakefield appearance standards.
• Maintains and safeguards all company tools and equipment.
• Performs any other related duties as required or assigned.

Competencies

• Ability to read policy manuals, safety rules, operating, maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions.
• Ability to deal with problems involving several known variables in situations of a routine nature.
• Valid Driver's license.
• Knowledge of math including computing rate, ratio, and percent and preparing and interpreting bar graphs.
• Physical ability to add, subtract, multiply, divide, measure, using whole numbers, common fractions, and decimals.
• Ability to follow all safety policies and procedures.

Education and Experience

• High School Diploma, GED, Trade, Technical, or Vocational school.
• Related experience.
• EPA 608 – Minimum Type II, or CPO, or local city required certificate.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.

Physical Demands

• Regularly required to travel from floor to floor, climb stairs, and may be required to travel outside between buildings in varying outdoor weather conditions.
• Regularly required to remain in a stationary position (sit or stand) for 85% of the time.
• Regularly required to use hands to operate office machinery.
• Regularly required to walk, talk, and hear.
• May be required to exert up to 50 pounds occasionally, and/or up to 50 pounds frequently, and/or up to 50 pounds of force constantly to lift, carry, push, pull, or move objects.

Other Duties

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Benefits

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provides eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role.