MAINFRAME SUPPORT ENGINEER

About the role

A Mainframe Support Engineer providing L2/L3 production support for enterprise mainframe applications, ensuring system stability and business continuity.

Responsibilities

• Provide L2/L3 production support for mainframe applications and services.
• Investigate, troubleshoot, and resolve production incidents within defined SLAs.
• Perform incident triage, root cause analysis, and implement timely resolutions.
• Monitor and support batch jobs, identify job abends, and ensure successful batch processing.
• Execute operational runbooks and standard operating procedures (SOPs).
• Perform DB2 data analysis, reporting, and troubleshooting.
• Collaborate with business users and technical teams to resolve production issues.
• Maintain operational documentation, knowledge base articles, and support procedures.
• Participate in incident communication, status updates, and post-incident reviews.
• Support workforce management, time reporting, and overtime equalization processes where applicable.
• Identify opportunities to improve operational efficiency and system reliability.

Requirements

• 5+ years of experience in Mainframe Production Support.
• Strong hands-on experience with COBOL, DB2, VSAM, and Batch Processing.
• Experience handling L2/L3 production support, incident management, and problem resolution.
• Strong knowledge of batch scheduling, monitoring, and job abend analysis.
• Experience with DB2 queries, data analysis, and report generation.
• Understanding of production support processes, SLA management, and operational procedures.
• Exposure to C# and VB.NET applications is desirable.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication skills with the ability to work effectively with business and technical stakeholders.
• Ability to work independently in a fast-paced production support environment.

Preferred Qualifications

• Experience supporting workforce management or time reporting applications.
• Knowledge of ITIL-based Incident and Problem Management processes.
• Experience with production monitoring and operational support tools.
• Ability to support after-hours or on-call production activities when required.