Mainframe Operations (Network Operations Analyst 2)

About the role

The Mainframe Operations team monitors all Mainframe Operating systems, network connections, daily mainframe batch processing providing 24/7/365 on-site support. They have enterprise accountability for every Mainframe Application - including but not limited to - Hogan, ICS, ACH, Trust, and Mortgage.

Responsibilities

• Constantly monitor Mainframe MVS operation system LPARs activity via console messages, logs and network management system and report system abnormalities and issues are resolved or escalated properly and/or out of balances to management immediately.
• Create, update, resolve all incidents via the corporate ServiceNow Tool and take the corrective action as defined in operating procedures.
• Aids in implementing monthly/quarterly application releases as well as mainframe hardware upgrades and maintenance.
• Maintains high priority incidents, alerts, significant changes and escalates awareness.
• Supports application developers through development (DEV) integration (IT) and user acceptance testing (UAT) and Bank Acquisition’s provide support during testing and timeline activities.
• Maintains over 100 mainframe and distributed applications in the test environment.
• Knowledge of software desktop applications such as Outlook, Explorer, Excel, Word, Access, and PowerPoint.
• Manages production systems to ensure efficient and effective processing.
• Works with technical support groups to implement new hardware, software, and application technologies.
• Analyzes Network Operations Center application and system events using appropriate test structures and related diagnostics.
• Analyzes system errors and takes corrective action.
• Analyses and manipulates processing schedules in accordance to established procedures and service level expectations.
• Interprets and applies the policies, procedures, and precedent cases related to the services offered through the Network Operations Center.
• Defines and communicates general, technical, and operational policies, procedures, and best practices.
• Examines and documents Network Operations Center standards, policies, and procedures.
• Be able to read, interpret, and perform JCL overrides.

Requirements

Associate's degree or equivalent work experience. At least 2 years of experience with a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment.

Preferred Skills/Experience

• Working knowledge in: JCL (Job Control Language), HMC & System IPL’s, TSO, MVS, JES & Automation tools (Ansible, Jenkins & AAI), Scheduling tools such as CA7, IBM Mainframe, Ticketing system such as ServiceNow, Computer operations, Hardware infrastructure, IT systems management, and Operations/Automation experiences.
• Ability to communicate problems in a clear, concise, and technical manner, to follow through on detail, analyze and solve operating problems and be sufficiently flexible and resourceful to perform in sometimes stressful situations.

Working Hours

Sunday to Tuesday and alternating Wednesdays 07:00 A.M. CT to 7:30 CT. Occasional overtime may be required.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Equal Opportunity Employer

We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.