Mailroom Specialist

Responsibilities

• Receive, sort, and distribute incoming mail and packages to designated recipients or pickup locations.
• Manage outgoing mail processes, including preparing, labeling, and applying appropriate postage.
• Handle customer-facing mail pickup, including verifying recipients and providing excellent service.
• Perform shipping and receiving duties, including processing deliveries and maintaining accurate tracking.
• Maintain logs and records for incoming/outgoing mail, shipments, and related activities.
• Track and manage inventory of mailroom supplies.
• Respond to customer inquiries regarding mail, packages, and delivery status.
• Ensure accuracy and organization in all mail distribution processes.
• Cook up mail and package deliveries within the facility or across buildings as needed.
• May travel between customer buildings to support mail operations.
• Support additional mailroom-related duties as assigned.

Qualifications

• A high school diploma or GED is required.
• 1–2 years of experience in mailroom, shipping/receiving, or related operational support is preferred.
• Basic computer skills, including Microsoft Office Suite, are required.
• A valid driver’s license may be required depending on site needs.

Knowledge, Skills, and Abilities

• Knowledge of mail handling, shipping/receiving, and distribution processes.
• Strong attention to detail and accuracy in sorting and tracking mail.
• Excellent customer service and communication skills.
• Ability to work effectively in a team environment.
• Ability to follow instructions and established procedures for mail delivery.
• Basic problem-solving and organizational skills.
• Ability to manage multiple tasks in a fast-paced environment.

Working Conditions, Mental and Physical Demands

• Frequent handling of mail, packages, and shipping materials.
• Exposure to paper handling and minor hazards such as paper cuts.
• Regular standing, walking, bending, and lifting (up to 50 lbs.).
• Movement between buildings may be required.
• Regular interaction with customers, employees, and vendors.
• Ability to work under deadlines with high accuracy.
• Schedule flexibility may be required, including occasional overtime.