Mailroom & Print Services Associate

Job Summary

Provides mailroom and print support services in a university campus environment. This role is customer-facing and supports students and staff with mail, package delivery, and occasional printing needs.

Key Responsibilities

• Sort, distribute, and deliver incoming mail and packages across campus
• Prepare outgoing mail and apply correct postage following regulations
• Aid customers (primarily students) with mail, packages, and print requests
• Support basic and occasional large print jobs (copying, finishing, and scanning)
• Ensure mailroom and print areas are organized and running smoothly
• Track shipments and maintain basic service and package logs
• Answer questions and provide updates on mail, packages, or print jobs
• Receive and organize deliveries from carriers
• Maintain supplies (paper, toner, shipping materials)

Additional Duties

• Troubleshoot basic equipment issues and escalate when needed
• Assist with front desk or reception tasks when required
• Help maintain a clean, organized, and customer-friendly workspace
• Support other campus service needs as assigned

Skills & Knowledge

• Strong customer service and communication skills
• Basic Microsoft Office proficiency
• Good time management and organization
• Familiarity with shipping carriers preferred
• Understanding of postage regulations is a plus

Qualifications

• Requires high school diploma or GED and 1–2 years of related work experience
• Some related copy job experience is preferred
• May require valid driver's license and minimum levels of auto insurance coverage per Ricoh
• Demonstrate competency in basic computer skills including proficiency in MS Office Suite
• Working knowledge of copier and other related equipment and repair is preferred
• Knowledge and understanding of shipping/receiving procedures
• Ability to read and comprehend written technical information in the form of manuals, parts books and related publications
• Excellent customer relations skills and excellent verbal communication skills

About Us

Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Invest In Yourself

At Ricoh, you can: Choose from a broad selection of medical, dental, life, and disability insurance options. Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. Augment your education with team member tuition assistance programs. Enjoy paid vacation time and paid holidays annually Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.