Mailroom Coordinator

Position Details

Position Information

Position Title

Mailroom Coordinator

Department

Post Office - Group

Pay Type

Non Exempt

Appointment Type (A)

Continuing Full-Time

Hours Per Week

30/20

Number of weeks

52 weeks per year other - # of weeks 52

Benefits Eligible

Full Benefits

Geographical

Regional

Qualifies for Relocation Reimbursement

No

Work Schedule

Job Description

General Scope of Duties

• In accordance with postal regulations, sell postage supplies, weigh parcels, inform customers of available services, ready packages for shipping.
• Provide excellent customer service including recommending most economical, safest and quickest services; educate customers on proper packaging and special services; ensure interactions with all customers are polite and professional.
• Process all incoming packages and mail for distribution to students, faculty and staff.

General Duties and Responsibilities

Prioritised Duties And Responsibilities

• In accordance with postal regulations, sell postage supplies, weigh parcels, advise customers of available services and prepare mail and packages for shipping
• Provide excellent customer service including recommending most economical, safest and quickest services; educate customer on proper packaging and special services; ensure interactions with all customers are polite and professional
• Receive and distribute parcels from commercial courier services
• Process undeliverable mail; forward US mail during absences from campus
• Handle cash, make change, and maintain staff accountability and record office charges
• Oversee and assist student workers at the window as customers come to collect their mail and packages
• Oversee and train on-call clerks in mail processing and distribution

General Duties and Responsibilities:

Maintain adequate postage, cash and work supplies

• Balance cash drawer weekly and report any shortfalls or overages to Printing and Mailing Services manager immediately; record results in daily log
• Advises manager of any problems immediately
• Post accounts for services rendered
• Work with student employees for distribution of mail
• 6 Answer phone calls and emails in a courteous and professional manner
• Aid courier in their duties and fill in on occasion as needed to cover primary courier days off
• Work with and update process documentation as necessary
• Other duties as assigned or as necessary

Education and Skills

Education and Skills

• High school diploma or equivalent with experience required, associates degree preferred
• Valid driver’s license
• Strong customer service skills
• Knowledge of USPS mail handling regulations preferred
• Basic math and problem solving skills
• Comfortable using computers, systems, printers, etc.
• Able to interact well with a variety of people from all aspects of the college and community
• Able to lift 50 pounds
• Able to stand for extended periods of time
• Attention to detail
• Well-organized, able to work under pressure, prioritize, plan and accomplish goals
• Able to work alone and as part of a team
• Able to work a flexible schedule
• No travel required

Preferred Qualifications

Physical Demands

• Driving Required Yes