MAILROOM CLERK (FULL TIME)

Location: Solon, OH 44139

Schedule: Full time, Monday - Friday, 8:30 am - 5:00 pm.

About the role

Accurately and promptly processes all Mail and Distribution Services items with the highest level of customer service.

Responsibilities

• Receives, sorts, delivers, picks up and processes courier items, interoffice mail, magazines and all classes of United States Postal Services (USPS) mail.
• Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment.
• Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).
• Properly packages, marks, labels, and processes all Non-Hazardous and Hazardous materials using courier-specific software (FedEx, UPS, DHL, etc.).
• Researches and routes unidentified and generic mail.
• Coordinates, stages, and transports bulk mail items.
• Receives, logs, delivers, and tracks messenger items.
• Follows all processes established in the client standard operating procedures (SOP’s).
• Monitors packages for hazardous and suspicious materials.
• Follows established customer inquiry processes and responds to customer needs and requests.
• Maintains accurate records of customer inquiries and fulfillment of requests.
• Performs other duties as assigned.

Requirements

• High School diploma or equivalent.
• Relevant prior customer service experience.
• Valid driver's license.

Qualifications

• Preferred current Dangerous Goods shipping certificate (49 CFR & IATA).
• Preferred working knowledge of Domestic and International shipping of Dangerous & Non-Dangerous Goods including country-specific guidelines.
• Preferred experience using shipping software required by common shipping carriers (UPS, DHL, FedEx, etc.).

Benefits

• Meal plan.
• On-site parking.
• Retirement Plan.
• Associate Shopping Program.
• Health and Wellness Programs.
• Discount Marketplace.
• Identity Theft Protection.
• Pet Insurance.
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.

Full-time positions also offer:

• Medical, Dental, Vision.
• Life Insurance/AD.
• Disability Insurance.
• Commuter Benefits.
• Employee Assistance Program.
• Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Pay

$17.50 per hour to $18.00 per hour.