MAILROOM CLERK (FULL TIME)

Location: Shell – 150 N Dairy Ashford E‑138, Houston, TX 77079

Schedule

Full and part‑time schedule, Monday – Friday, 7:00 am – 4:00 pm.

Pay

$16.50 per hour to $18.00 per hour.

About ESFM

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI). Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. Clients include household names from life‑science, technology, oil & gas, and manufacturing markets. ESFM self‑performs 80 % of all IFM solutions and offers service categories such as environment, health & safety, facilities maintenance & engineering, sustainability, janitorial & industrial cleaning, laboratory support, and workplace solutions. In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from IFMA.

Job Summary

Accurately and promptly processes all Mail and Distribution Services items with the highest level of customer service.

Essential Duties and Responsibilities

• Receives, sorts, delivers, picks up and processes courier items, interoffice mail, magazines and all classes of United States Postal Services (USPS) mail.
• Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment.
• Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).
• Properly packages, marks, labels and processes all non‑hazardous and hazardous materials using courier‑specific software (FedEx, UPS, DHL, etc.).
• Researches and routes unidentified and generic mail.
• Coordinates, stages, and transports bulk mail items.
• Receives, logs, delivers and tracks messenger items.
• Follows all processes established in the client standard operating procedures (SOPs).
• Monitors packages for hazardous and suspicious materials.
• Follows established customer inquiry processes and responds to customer needs and requests.
• Maintains accurate records of customer inquiries and fulfillment of requests.
• Performs other duties as assigned.

Qualifications

• High School diploma or equivalent.
• Relevant prior customer service experience.
• Preferred: current Dangerous Goods shipping certificate (49 CFR & IATA).
• Preferred: working knowledge of domestic and international shipping of dangerous & non‑dangerous goods, including country‑specific guidelines.
• Preferred: experience using shipping software required by common carriers (UPS, DHL, FedEx, etc.).

Benefits

• Retirement plan
• Associate shopping program
• Health and wellness programs
• Discount marketplace
• Identity theft protection
• Pet insurance
• Voluntary benefits (critical illness, accident, hospital indemnity, legal services, choice auto and home program)
• Medical, dental, vision, life insurance/AD, disability insurance (full‑time only)
• Commuter benefits
• Employee assistance program
• Flexible spending accounts (FSAs)
• Paid and/or unpaid time off in accordance with applicable laws