MAILROOM CLERK (FULL TIME)

About the role

ESFM has an opening for a full time Mailroom Clerk at a client site in Tucker, GA. This role is part of ESFM, the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI). Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM self-performs 80% of all IFM solutions provided to clients, creating a consistent hospitality experience that results in higher engagement and productivity from employees.

Responsibilities

• Accurately and promptly processes all Mail and Distribution Services items with highest level of customer service
• Receives, sorts, delivers, picks up and processes courier items, interoffice mail, magazines and all classes of United States Postal Services (USPS) mail
• Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment
• Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.)
• Properly packages, marks, labels and processes all Non-Hazardous and Hazardous materials using courier specific software (FedEx, UPS, DHL, etc.)
• Researches and routes unidentified and generic mail
• Coordinates, stages, and transports bulk mail items
• Receives, logs, delivers and tracks messenger items
• Follows all processes established in the client standard operating procedures (SOPs)
• Monitors packages for hazardous and suspicious materials
• Follows established customer inquiry processes and responds to customer needs and requests
• Maintains accurate records of customer inquiries and fulfillment of requests
• Performs other duties as assigned

Requirements

• High School diploma or equivalent
• Relevant prior customer service experience
• Mailroom and shipping/receiving experience required
• Preferred: current Dangerous Goods shipping certificate (49 CFR & IATA)
• Preferred: working knowledge of Domestic and International shipping of Dangerous & Non-Dangerous Goods including country specific guidelines
• Preferred: experience using shipping software required by common shipping carriers (UPS, DHL, FedEx, etc.)

Schedule

Full time schedule. Monday - Friday, 8:00 am - 5:00 pm. More details upon interview.

Pay

$20.00 per hour to $21.00 per hour.

Benefits

Full-time and part-time positions offer: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits (including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program).

Full-time positions also offer: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

This response is AI-generated, for reference only.