MAILROOM CLERK (FULL TIME)
Job Summary
Accurately and promptly processes all Mail and Distribution Services items with highest level of customer service.
Essential Duties and Responsibilities
- Receives, sorts, delivers, picks up and processes courier items, interoffice mail, magazines and all classes of United States Postal Services (USPS) mail.
- Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment.
- Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).
- Properly package, mark, label & Process of all Non-Hazardous and Hazardous materials by using courier specific software (FedEx, UPS, DHL, etc.).
- Researches and routes unidentified and generic mail.
- Covers, stages, and transports bulk mail items.
- Receives, logs, delivers and tracks messenger items.
- Follows all processes established in the client standard operating procedures (SOP’s).
- Maintains accurate records of customer inquiries and fulfillment of requests.
- Monitors packages for hazardous and suspicious materials.
- Follows established customer inquiry processes and responds to customer needs and requests.
- Performs other duties as assigned.
Qualifications
- High School diploma or equivalent.
- Relevant prior customer service experience.
- PREFERRED: Current Dangerous Goods shipping certificate (49 CFR & IATA).
- PREFERRED: Working knowledge of Domestic and International shipping of Dangerous & Non-Dangerous Goods including country specific guidelines.
- PREFERRED: Experience using shipping software required by common shipping carriers (UPS, DHL, FedEx. Etc.)
About ESFM
Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets. ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical, Dental, Vision, Life Insurance/AD, Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Company Information
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.