Mailroom Associate

Responsibilities

• Process and manage all accountable (signature-required) packages received from USPS, FedEx, UPS, DHL, and all courier, messenger, and third-party delivery services, ensuring accurate tracking and documented receipt.
• Receive, sign for, sort, and scan incoming mail and packages into the company tracking system throughout the day, ensuring timely and accurate processing.
• Deliver and collect mail and packages on assigned floors in accordance with established delivery schedules and service standards.
• Maintain current knowledge of employee locations, departmental moves, and organizational changes to ensure accurate and timely mail and package delivery.
• Investigate, track, and resolve missing or delayed packages, communicating status updates as necessary.
• Identify mislabeled, undeliverable, or unidentified mail and packages and return them to the appropriate sender or carrier.
• Prepare outgoing FedEx, USPS, and other courier shipments, ensuring proper packaging, labeling, and compliance with domestic and international shipping requirements.
• Maintain knowledge of carrier pickup schedules, shipping deadlines, and domestic and international shipping procedures.
• Operate and maintain mailroom equipment and cross-train on all mailroom systems and machinery to ensure operational coverage.
• Maintain organized mail sorting racks, work areas, and a clean, safe, and fully operational mailroom.
• Monitor and replenish paper supplies for copier and multifunction devices on assigned floors.
• Restock and organize office and mailroom supply cabinets on assigned floors, as needed.
• Support departmental requests and special mailroom projects as assigned.
• Escort vendors, couriers, messengers, and catering personnel to the appropriate floor or designated recipient to ensure secure and timely deliveries.
• Safely lift and transport packages weighing up to 25 pounds and breakdown pallets as needed.

Qualifications

High school diploma or equivalent required. Previous experience in a similar role preferred.

Skills

• Excellent organizational and attention to detail skills.
• Ability to operate and maintain mailroom equipment.
• Knowledge of carrier pickup schedules, shipping deadlines, and domestic and international shipping procedures.
• Strong communication and customer service skills.
• Ability to multi-task and prioritize tasks effectively.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

Benefits

• Career Growth
• Learning & Development
• We Recognize Talent
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.

Pay Range

$25 - $25 USD