Mailroom Associate
Job Overview
The Mailroom Associate provides exceptional concierge and office services support across multiple operational areas, including mail processing, shipping and receiving, document services, and multifunction device (MFD) support.
What You’ll Do
- Mail & Shipping Operations
- Receive inbound mail and packages and input details into chain-of-custody systems
- Sort and distribute mail and packages to company personnel
- Manage outgoing mail and shipping transactions
- Notify employees upon receipt of deliveries
- Serve as point of contact for mail and package inquiries
- Document & Business Service Center Support
- Perform scanning, imaging, and light copy/print services
- Operate multifunction devices (MFDs), ensuring functionality and replenishing toner and paper
- Maintain the Business Service Center in a clean and organized manner
- Office & Facilities Support
- Assist with meeting room and conference room setups
- Support office moves within assigned facilities
- Perform light maintenance and cleaning duties as needed
- Customer Service & Operational Excellence
- Deliver 5-star customer service across all forms of communication
- Build professional relationships with employees and internal teams
- Maintain professionalism and composure when handling sensitive inquiries
- Proactively seek additional work during downtime
- Train backup personnel and provide guidance on procedures and policies
- Identify and respond to additional operational support needs
- Required
- High School Diploma or equivalent
- Ability to work flexible hours between 7:00 AM – 7:00 PM (8-hour shifts)
- Strong verbal and written communication skills
- Excellent customer service orientation
- Strong organizational and multitasking skills
- Basic computer proficiency and ability to learn new systems
- PREFERRED
- 2+ years of experience in office services, mailroom, logistics, or customer service roles
- Working knowledge of multifunction devices (MFDs)
- Experience with shipping/receiving procedures and tracking systems
- Ability to lift or move packages up to 40 lbs. or more frequently
- Ability to move materials using a wheeled cart with 60 lb capacity
- Ability to walk, bend, kneel, stand, and sit for extended periods
- Manual dexterity for operating office equipment
- Career Growth
- Learning & Development
- We Recognize Talent
- Benefit Offerings
- Medical
- Dental
- Vision
- HCFSA
- DCFSA
- HSA
- Commuter Transit and Parking
- Supplemental Life Insurance
- Accident Insurance
- Critical Illness
- Hospital Indemnity
- Legal Program
- Identity Theft Protection
- Pet Discounts
- Pet Insurance
- Group Home and Auto Insurance
- EAP
- Short Term Disability
- Life Insurance
- Education Discounts
- 401k w/ matching
- Entertainment Discounts
- Paid Time Off
What We’re Looking For
Physical Requirements
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
Benefits
Note
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
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