Mailroom Associate

About the role

The Mailroom Associate drives company sales growth and enhances profitability for Crate and Barrel, CB2, and related brands by promptly fulfilling all direct marketing mail requests, orders for gift cards or swatches, and processing shop card refunds efficiently.

Responsibilities

• Facilitate the seamless processing and distribution of inter-office and outgoing mail, including express letters, for the Distribution Center, Contact Center, and stores
• Proficiently manage the storage, organization, and replenishment of office supplies and sales aids
• Ensure precise inventory levels of swatches and office supplies by consistently conducting stock audits, placing orders promptly, and implementing efficient replenishment processes
• Operate and maintain all mailroom equipment and systems to ensure efficient operation
• Utilize the most efficient and cost-effective method within the confines of requests made by the sender
• Ensure proper labeling, packaging, and appearance for daily pick-ups
• Efficiently dispatch sales aid orders, gift and shop cards, and any supplementary mail to both customers and stores
• Collaborate effectively with diverse business partners to address outages and low stock situations for sales aids, ensuring timely restocking and accurate availability messaging
• Facilitate seamless sales processing by handling payments, preparing deposits, and promptly addressing any issues related to mail orders
• Undertake additional responsibilities as required to provide comprehensive support to the business operations

Qualifications

• Minimum 2 years of previous experience in a mailroom, office, or warehouse environment
• High school diploma/GED or equivalent

Skills

• Foster effective and efficient communication with all company associates and business contacts
• Cultivate a strong sense of teamwork by promoting safe, effective, respectful, and efficient collaboration with all associates
• Demonstrate and champion excellent service by maintaining a positive attitude and enthusiasm in all communication with internal and external customers
• Ensure the delivery of gracious, prompt, and efficient service to all customers
• Exhibit proficiency in reading and written language skills (English), basic arithmetic, interpersonal skills, telephone etiquette, and data entry
• Showcase knowledge of general office equipment, including computers and printers, Microsoft Office Suite (Word, Excel, PowerPoint), the company email system, Contact Center Sales (CCS) system, telephone, copier, fax machine, and calculator