Mailroom Associate

Reports to: Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule

Monday–Friday | 8:00 AM – 5:00 PM

About the role

If you're organized, dependable, and enjoy keeping things moving behind the scenes, this role is for you. As a Mailroom Associate, you'll support daily mail, shipping, document services, and workplace operations that help employees stay productive and connected. From receiving critical deliveries to supporting office services, you'll play an important role in ensuring day-to-day operations run efficiently.

Every package delivered, shipment processed, and document completed contributes to a seamless workplace experience. Your attention to detail and commitment to service help ensure employees have the resources and support they need to do their best work.

Responsibilities

• Mail & Shipping Operations
  • Receive, track, sort, and distribute incoming mail and packages
  • Process outgoing mail and shipments
  • Maintain shipment tracking and chain-of-custody records
  • Respond to mail and package inquiries
• Document & Office Support
  • Perform scanning, imaging, and basic copy/print services
  • Operate and maintain multifunction devices (MFDs), including replenishing paper and toner
  • Maintain an organized business service center
• Workplace Support
  • Assist with meeting room setups and office moves
  • Provide light facility support as needed
  • Support additional operational tasks and cross-functional coverage
• Customer Service
  • Deliver professional service in all interactions
  • Build positive relationships with employees and internal teams
  • Handle sensitive information with discretion and professionalism

Requirements

• Strong communication and customer service skills
• Excellent organization and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Basic computer proficiency and ability to learn new systems
• Ability to work independently and as part of a team

Qualifications

• High School Diploma or equivalent required
• 2+ years of experience in mailroom, office services, shipping/receiving, logistics, or customer service preferred
• Experience with package tracking and shipping systems preferred
• Working knowledge of multifunction devices (MFDs) preferred

Physical Requirements

• Ability to lift and move packages up to 40 lbs.
• Ability to stand, walk, bend, kneel, and sit for extended periods
• Ability to operate office equipment and transport materials using carts

Pay

Pay Range: $20 - $22 USD per hour

Benefits

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• Recognition: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off:
  • Full time: Minimum of 80 hours/calendar year
  • Part time/temporary: Minimum of 1 hour for every 30 hours worked
  • PTO amounts may increase based on tenure and/or the assigned account
  • PTO allows employees to take approved time off for any reason
• Bonuses: Available for employee and client referrals for current employees.
• Benefit Offerings:
  • Medical, Dental, Vision
  • HCFSA, DCFSA, HSA
  • Commuter Transit and Parking Pre-Tax Plans
  • Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity
  • Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance
  • Group Home and Auto Insurance
  • EAP, Short Term Disability, Life Insurance
  • Education Discounts
  • 401k with matching
  • Entertainment Discounts
• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.