Mail Services Supervisor - New York City, NY

About the Role

As a CBRE Mail Services Supervisor, you will be responsible for supervising all aspects of the mailroom operations for a building or campus. This role is part of the Office Operations function and involves providing office support to a client, business function, or individual contributor.

Responsibilities

• Supervise personnel assigned to mail services, including establishing work schedules, assigning tasks, cross-training staff to perform shipping/receiving duties as back-up, and evaluating and developing performance.
• Conduct personnel meetings as necessary about safety, procedures, and operations.
• Maintain records of the mailing costs incurred by each business unit or department and implement cost savings programs and procedures to increase efficiency.
• Maintain policy and procedural manuals for mailroom operations. Recommend changes and inform mailroom personnel of changes made.
• Monitor online production/copy requests, set up conference rooms for client meetings, answer telephones, and take messages in a professional manner.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives. Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

Requirements

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• High School Diploma or GED with 5+ years of job-related experience.
• Prior shift manager or supervisory experience preferred.
• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Excellent organizational skills with a master-level inquisitive mindset.

About CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service, and excellence — and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.

Pay

New York Residents: The minimum salary for the Mail Services Supervisor position is $75,000 annually and the maximum salary is $85,000 annually. The compensation offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.