Customer Service Engineer - Union - MR/CT - NY Metro

About the role

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. Service Area – NY Metro.

Responsibilities

• Servicing MRI (Magnetic Resonance Imaging) and CT (Computer Tomography) equipment.
• Installing, troubleshooting, repairing, and performing preventative maintenance on all Siemens Healthineers equipment.
• Delivering timely and effective repairs and adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• Managing financial performance within territory through inventory management, time management, and timely service call closure.
• Managing company assets including a company car, cell phone, computer, tools, inventory parts, etc.
• Establishing and maintaining proper business relationships with customers and peers, and performing necessary administrative duties accurately.

Requirements

• Knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
• Ability and experience to establish and maintain proper business relationships with customers and peers, and performing necessary administrative duties accurately.
• Experience in testing, repairing, and maintaining capital medical equipment.
• Strong customer service and communication skills.
• Proficiency in the use of tools and service test equipment (DMM, Oscilloscope, torque wrenches, etc.).
• General understanding of the principles of electricity, power supplies, and grounding.
• Minimum high school diploma; technical degree, military training, or equivalent applicable training preferred.
• Proficiency in MS Office applications.
• 3+ years’ experience of complex electro‑mechanical work, or as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
• Valid driver's license, ability to drive independently day and night, and good driving record required.
• Physical requirements: lifting 50 lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting, squatting, standing, high‑reach, fine grasping manipulation, good vision, ability to work alone.
• Highly organized and able to plan.

Pay

The base pay range for this position is $64‑74 hourly; base pay offered may vary depending on job‑related knowledge, skills, and experience.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long‑term and short‑term disability insurance
• Paid parking / public transportation
• Paid time off
• Paid sick and safe time
• Holiday pay

Schedule

Monday – Friday, 4:00 PM – 12:00 AM (after onboarding/training)