Mail Services Representative | Fully On-Site

The Mail Services Representative

The Mail Services Representative plays a key role in ensuring timely, accurate, and secure handling of all incoming and outgoing mail for the organization. In a financial services environment—where confidentiality, operational accuracy, and regulatory compliance are critical—you will support business operations by managing mail workflows, coordinating with internal departments, and maintaining high standards of service delivery. As part of the operations imaging team, you will assist with the accurate prep and processing of all incoming new business and service requests.

Mail Processing & Distribution

• Receive, sort, and distribute incoming mail, packages, and courier deliveries in accordance with internal routing procedures.
• Prepare, process, and send outgoing mail—including USPS, FedEx, UPS, and other carriers—ensuring accuracy, appropriate packaging, and cost-effective shipping methods.
• Maintain secure handling procedures for documents containing personal identifiable information (PII) and financial data.
• Track and document high value or time sensitive shipments.

Operational Support

• Aid internal departments with bulk mailings, interoffice deliveries, and special distribution projects.
• Maintain logs, records, and tracking systems for mail volumes, package deliveries, and courier services.
• Identify opportunities to improve mail workflows, increase efficiency, and reduce costs.

Customer Service

• Provide excellent customer service to internal employees by responding promptly to inquiries, locating packages, and resolving delivery issues.
• Partner with departmental leaders to support operational needs and adjust services as necessary.

Imaging

• Sort, prep, scan, and image daily incoming business for all lines of business and submission methods.
• Ensure accuracy with imaging, processing, and data entry.
• Utilize artificial intelligence tools and resources (e.g. generative AI).

What You Bring

• 2 or more years’ experience required: Customer service and/or general office work.
• A high school diploma is required.
• You must be legally authorized to work in the U.S. without requiring immigration sponsorship now or in the future.

What We Offer

• A choice of comprehensive medical and dental plan options.
• A generous time off plan.
• An outstanding 401(k) company match.
• Discounted amenities including an onsite health center, child development center, fitness facility, convenience store and two cafeterias.
• Employee Resource Groups for advocacy and activities.
• A benefits package that supports the True Balance of our employees and their families.

Additional Information

• Base Salary Range: $41,000 - $61,000.
• Actual base salary may vary based upon factors such as relevant experience, qualifications, internal equity of peers, and geographic location.
• This position is eligible for an annual incentive program.

About the Role

At Allianz Life, we're proud to provide a benefits package that supports the True Balance of our employees and their families. We offer a choice of comprehensive medical and dental plan options, a generous time off plan and an outstanding 401(k) company match. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias.

Benefits

• A choice of comprehensive medical and dental plan options.
• A generous time off plan.
• An outstanding 401(k) company match.
• Discounted amenities including an onsite health center, child development center, fitness facility, convenience store and two cafeterias.

Campus Amenities

• An onsite health center.
• A child development center.
• A fitness facility.
• A convenience store.
• Two cafeterias.

Equal Opportunity Employer

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation, or any other characteristics protected under applicable laws and regulations.