Mail Services Associate

Main Duties And Responsibilities

• Manage Shipping & Receiving mail room functions and various office services.
• Process all materials received in the Mail Center.
• Per SOP, perform tasks for digital mail.
• (sort mail by recipient, Prep mail for scanning and using a proprietary solution scan into the proper mail department queue).
• Provide customer service at the Mailroom service window during core business hours.
• Prepare and process outbound Domestic and International shipments using Fedex shipping management systems.
• Control inbound and outbound accountable packages.
• Weighs packages and determines postage.
• Sort parcels for shipping and receiving.
• Prepare items for processing, shipment or transportation.
• Maintains time, volume and delivery records.
• Restocks supplies throughout the office.
• Provides general administrative and clerical assistance.
• Performs other duties as assigned.

Qualifications And Requirements

• Must have a HS diploma.
• 1-2 years prior Mail Services experience in an office environment.
• Proficiency with Microsoft office applications and good communication skills.
• General knowledge of international shipping including custom paperwork.
• Strong work ethic; diplomatic; team and service oriented; builds strong working relationships.
• Exhibits exceptional customer service skills.
• Consistently demonstrates professional demeanor, appearance and attitude.
• Proven ability to remain calm under pressure; resilient.
• Sound judgment and problem-solving ability.
• Demonstrated ability to be flexible and adapt to an ever-changing work environment.
• Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.
• Must work well under pressure with minimal supervision.
• Must be customer focused and display a professional demeanor.