Mail Center Associate

Essential Duties And Responsibilities

• Maintains and utilizes equipment and materials to achieve department goals.
• Captures and tracks the rental sale of marketing materials.
• Documents and maintains the postage meter report and chart.
• Communicates with the franchise network regarding requests, supplies, shipments, address changes, and special handling requests.
• Trains others on safe and efficient performance of duties related to the mail center.
• Maintains and updates process documentation for the mail center.
• Continuously learns about best industry practices related to the mail center.
• May assist in other areas such as courier tasks, scanning documents, clarification area, and administrative services.
• Maintains mail center supplies and current franchise network account codes.
• Keeps the mail center clean and organized using the 6S methodology.

Education/Experience

• Prior customer service and customer complaint resolution experience helpful.
• Previous experience in a fast-paced environment.
• Postage equipment helpful.