MacOs EUC Engineer

About the role

The End User Computing (EUC) Engineer designs, implements, and maintains desktop solutions leveraging various technologies and platforms. This role collaborates with cross-functional teams to understand business requirements, design scalable and secure architectures, and ensure a smooth deployment and operation of desktop environments.

Responsibilities

• Designs end-to-end desktop solutions by analyzing business requirements, assessing existing infrastructure, and delivering scalable, secure, and high-performance architectures
• Designs and integrates application and desktop products, including virtual apps and desktops, to provide comprehensive and cohesive desktop solutions
• Configures and manages virtual machines, session hosts, virtual networks, and storage to create and maintain virtual desktop environments
• Ensures proper image management, user profile management, and application delivery mechanisms
• Designs and configures network connectivity between on-premises infrastructure and cloud servers, including network security measures, such as firewalls, VPNs, and load balancers, to ensure secure and efficient data transfer
• Optimizes desktop environments for performance, scalability, and user experience
• Maintains resource allocation, load balancing, and network bandwidth to ensure optimal performance
• Implements security measures, including data encryption, access controls, and compliance requirements, to protect desktop environments and ensure compliance with industry regulations and organizational policies
• Designs and implements high availability and disaster recovery solutions to minimize downtime and data loss
• Affords redundancy mechanisms, backup strategies, and failover mechanisms to ensure business continuity
• Assists with the setup of monitoring tools and processes to proactively monitor desktop infrastructure
• Identifies and troubleshoots performance issues, system errors, and network connectivity problems to maintain a stable and reliable environment
• Creates design documentation, implementation guides, and operational procedures, policy documents and controls
• Leads and coordinates with cross-functional teams to design and provide a timely resolution to all escalated issues related to the service

Requirements

• Bachelor's degree in computer science, information technology, or a related field and four (4) years designing and implementing desktop solutions
• High School Diploma/GED and eight (8) years designing and implementing desktop solutions

Preferences

• Related certifications in A+, Azure, Citrix, Jamf, Microsoft technologies, etc.

Skills and Competencies

• Ability to work with minimal supervision
• Excellent customer service skills
• Familiarity with identity and access management concepts
• Knowledge of operating systems
• Knowledge of security best practices, data encryption, access controls, and compliance requirements
• Knowledge of systems automation tools including PowerShell, VB scripting, or Shell scripting
• Knowledge of typical server applications and services, (SCCM, SQL, Active Directory, WSUS, GPOs, Jamf, etc.)
• Knowledge of virtual desktop services
• Strong analytical, problem-solving, and conceptual skills
• Strong verbal and written communications skills
• Understanding of performance optimization techniques, monitoring tools, and troubleshooting methodologies
• MacOS & Jamf Pro Engineering Responsibilities
• Implement and support Jamf Pro configurations including configuration profiles, policies, smart groups, inventory collection, and enrollment workflows
• Assist with Zero-Touch Provisioning for macOS using Automated Device Enrollment (ADE) through Apple Business Manager
• Create and maintain macOS packages, scripts, and automation to support software deployment, patching, and endpoint configuration
• Support integrations between Jamf Pro and enterprise systems such as identity providers, certificate services, and security platforms
• Participate in macOS version lifecycle activities including testing, validation, phased deployments, and user communications
• Leverage Jamf Pro APIs and built-in tooling to support reporting, remediation workflows, inventory accuracy, and configuration compliance
• Develop and maintain scripts (bash, zsh, or Python) to assist with Jamf automation, macOS compliance checks, and provisioning tasks
• macOS Platform Knowledge
• Demonstrated working knowledge of macOS system behavior including permissions, FileVault, MDM concepts, and security features
• Experience using Apple Business Manager capabilities such as ADE and VPP for application deployment and device lifecycle support
• Support macOS identity and authentication integrations, including certificates, SSO, and modern authentication methods
• Stay current with Apple platform updates and new capabilities, contributing recommendations to improve reliability, security, and user experience
• Troubleshooting & Operational Support
• Serve as an escalation resource for macOS and Jamf Pro issues requiring advanced troubleshooting beyond standard support queues
• Collaborate with security, infrastructure, and identity teams to support standardized macOS endpoint management across the Bank
• Contribute to engineering documentation including build procedures, configuration standards, deployment guides, and operational runbooks