MacOs EUC Engineer

About the role

The End User Computing (EUC) Engineer at Regions is responsible for designing, implementing, and maintaining desktop solutions that leverage various technologies and platforms. This role collaborates with cross-functional teams to understand business requirements, design scalable and secure architectures, and ensure a smooth deployment and operation of desktop environments.

Responsibilities

• Designs end-to-end desktop solutions by analyzing business requirements, assessing existing infrastructure, and delivering scalable, secure, and high-performance architectures
• Designs and integrates application and desktop products, including virtual apps and desktops, to provide comprehensive and cohesive desktop solutions
• Configures and manages virtual machines, session hosts, virtual networks, and storage to create and maintain virtual desktop environments
• Ensures proper image management, user profile management, and application delivery mechanisms
• Designs and configures network connectivity between on-premises infrastructure and cloud servers, including network security measures, such as firewalls, VPNs, and load balancers, to ensure secure and efficient data transfer
• Optimizes desktop environments for performance, scalability, and user experience
• Maintains and monitors resource allocation, load balancing, and network bandwidth to ensure optimal performance
• Implements security measures, including data encryption, access controls, and compliance requirements, to protect desktop environments and ensure compliance with industry regulations and organizational policies
• Designs and implements high availability and disaster recovery solutions to minimize downtime and data loss
• Affords assistance with the setup of monitoring tools and processes to proactively monitor desktop infrastructure
• Identifies and troubleshoots performance issues, system errors, and network connectivity problems to maintain a stable and reliable environment
• Creates design documentation, implementation guides, and operational procedures, policy documents and controls
• Leads and coordinates with cross-functional teams to design and provide a timely resolution to all escalated issues related to the service

Requirements

• Bachelor's degree in computer science, information technology, or a related field and four (4) years designing and implementing desktop solutions
• Or High School Diploma/GED and eight (8) years designing and implementing desktop solutions

Preferences

• Related certifications in A+, Azure, Citrix, Jamf, Microsoft technologies, etc.

Skills and Competencies

• Ability to work with minimal supervision
• Excellent customer service skills
• Familiarity with identity and access management concepts
• Knowledge of operating systems
• Knowledge of security best practices, data encryption, access controls, and compliance requirements
• Knowledge of systems automation tools including PowerShell, VB scripting, or Shell scripting
• Knowledge of typical server applications and services, (SCCM, SQL, Active Directory, WSUS, GPOs, Jamf, etc.)
• Knowledge of virtual desktop services
• Strong analytical, problem-solving, and conceptual skills
• Strong verbal and written communications skills
• Understanding of performance optimization techniques, monitoring tools, and troubleshooting methodologies
• MacOS & Jamf Pro Engineering Responsibilities
• Implement and support Jamf Pro configurations including configuration profiles, policies, smart groups, inventory collection, and enrollment workflows
• Assist with Zero-Touch Provisioning for macOS using Automated Device Enrollment (ADE) through Apple Business Manager
• Create and maintain macOS packages, scripts, and automation to support software deployment, patching, and endpoint configuration
• Support integrations between Jamf Pro and enterprise systems such as identity providers, certificate services, and security platforms
• Participate in macOS version lifecycle activities including testing, validation, phased deployments, and user communications
• Leverage Jamf Pro APIs and built-in tooling to support reporting, remediation workflows, inventory accuracy, and configuration compliance
• Develop and maintain scripts (bash, zsh, or Python) to assist with Jamf automation, macOS compliance checks, and provisioning tasks
• macOS Platform Knowledge
• Demonstrated working knowledge of macOS system behavior including permissions, FileVault, MDM concepts, and security features
• Experience using Apple Business Manager capabilities such as ADE and VPP for application deployment and device lifecycle support
• Support macOS identity and authentication integrations, including certificates, SSO, and modern authentication methods
• Stay current with Apple platform updates and new capabilities, contributing recommendations to improve reliability, security, and user experience
• Troubleshooting & Operational Support
• Serve as an escalation resource for macOS and Jamf Pro issues requiring advanced troubleshooting beyond standard support queues
• Collaborate with security, infrastructure, and identity teams to support standardized macOS endpoint management across the Bank
• Contribute to engineering documentation including build procedures, configuration standards, deployment guides, and operational runbooks