Machine Technician (7098)

About the role

This position is responsible for maintaining and upkeeping all kiosk redemption units on floor, jackpot stations, recyclers, cage dispensers, coin redemption machines, enrollment, and promotion kiosks throughout the facilities and ATM fills at all locations and properties as needed.

Responsibilities

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Deliver our Five Star Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards.
• Perform consistent service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
• Install, configure, and maintain kiosks at different designated locations.
• Diagnose and troubleshoot hardware issues on all machinery and ensure that the equipment is back in use quickly.
• Conduct regular inspections and preventative maintenance to identify and address potential problems before they impact kiosk performance.
• Collaborate with cross-functional teams to test and implement software updates and enhancements.
• Maintain security and accountability of company assets.
• Aid customers with monetary and informational needs.
• Communicate with all departments as needed using professionalism.
• Follow established house rules, procedures, and internal control policies.
• Ensure the integrity of the Cash Ops machines, security locks including the ATR’s, JXC’s, Recyclers, Dispensers, ATMs, Coin Max, Marketing kiosk, Icehouse drop and fills and replace parts as necessary.
• Document all maintenance activities, repairs, and troubleshooting steps for future reference.
• Ensure compliance with security protocols and privacy regulations to safeguard data.
• Monitor and assist with any future equipment that holds currency.
• Communicate with the Technician Manager and outside vendors when needed to ensure the proper care of all equipment.
• Maintain excellent communications with all Directors, Managers, and Supervisors.
• Be willing to travel to our other properties as needed for machine maintenance and repairs.
• Develop, maintain, and nurture a positive work environment.
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must be computer literate.
• Strong verbal and written skills.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time which includes traveling to other locations for training, and service calls.

Qualifications

• High School Diploma (or GED).
• Six (6) months of high-volume cash handling experience.
• Six (6) months’ experience using or servicing high-volume cash handling equipment.
• Six (6) months related experience and or training; equivalent combination of education and experience.

Supervisory Responsibilities

This job does not require supervisory duties.

Physical Demands

• While performing the duties of this Job, the employee is regularly required to talk and hear.
• The employee is frequently required to stand; walk and sit.
• The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms.
• They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl.
• The employee must occasionally lift up to 50 pounds and/or push, pull up to 100 pounds.
• The employee is occasionally required use repetitive movements to complete tasks.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods.

Work Environment

• Multiple locations.
• Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.
• You must be available for emergency calls 24/7.
• You must be available to work weekend and holidays.
• Some enterprises are gaming facilities.
• Some enterprises are not a smoke-free environment.
• Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.

Indian Preference Act

• The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA: Tribal Members Other Native Americans All other ethnic groups.