Machine Health Specialist

Location: North America - Remote. Reports To: Head of Reliability Success.

About the role

We are seeking a technically sharp, customer-obsessed Machine Health Specialist to serve as the primary post-installation technical owner of the deployed OnTrak solution. This role is ideal for a reliability or condition-monitoring professional who thrives on interpreting complex data, building trusted relationships with plant-floor and engineering stakeholders, and turning technical findings into measurable, sustained reliability outcomes. As the Machine Health Specialist, you will become your assigned customers' trusted point of contact after installation, interpreting lubrication, ultrasound, vibration, and operating data in UE Insights, maintaining the technical health of their condition-based lubrication program, and ensuring findings translate into timely maintenance action. OnTrak's value isn't proven at installation; it's proven every week after, and you are the connection between the technology and that outcome.

Responsibilities

• Be the face of the solution: Own the post-install technical relationship for assigned customers and build a trusted-advisor relationship with plant reliability, maintenance, and operations stakeholders
• Analyze condition data: Interpret lubrication, ultrasound, vibration, temperature, and operating data in UE Insights. Use the available detection and diagnostic variables to distinguish developing mechanical or lubrication conditions from normal operating variability and data-quality issues.
• Maintain technical configuration: Establish and validate asset baselines, set and refine alert thresholds, and support the configuration of controllable lubrication setpoints as operating conditions change. Ensure configuration changes are technically justified and documented.
• Safeguard autonomous lubrication: Support the appropriate configuration and review of daily and weekly grease-volume limits, bearing and grease information, and other safeguards intended to prevent overgreasing or inappropriate lubrication.
• Manage lubrication performance: Evaluate performance across Manual, Automatic Time-Based, and Autonomous Condition-Based lubrication. Monitor Current Zone Status and Time in Optimal Lubrication Zone, investigate sustained Out of Zone conditions, ineffective lubrication responses, or unusual grease consumption, and recommend corrective action.
• Communicate insights clearly: Translate bearing condition, lubrication state, developing faults, and system-health findings into concise, actionable recommendations that non-technical stakeholders can understand and act on.
• Turn alerts into action: Help customers incorporate OnTrak Alerts, Alert Groups, and Work Requests into their maintenance workflow. Follow significant findings through acknowledgement, investigation, corrective action, and documented resolution.
• Maintain technical data integrity: Validate asset and bearing information,