MAC - Store Manager - Full Time - MAC La Encantada - Tucson, Arizona

About the role

We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach, and develop our team of Sales Associates to achieve all sales, customer service, and operational targets. This is an exceptional opportunity for you to be the Chief Executive Officer of your own store, with total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and the leadership of a high-performing team.

Many of our field executives and senior managers began their careers at point of sale. This first-level management role provides exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing, equipping you with the all-round skills needed to progress further within the Beauty Industry.

Responsibilities

• Lead, coach, and develop a team of Sales Associates to achieve sales, customer service, and operational targets.
• Create and execute an agile business plan to recruit and retain customers through strategic targeting and impactful in-store events.
• Manage customer relationship management (CRM) to ensure exceptional service and loyalty.
• Set sales and customer service targets, conduct sales analysis, and manage staff scheduling.
• Oversee retail operations, including inventory management, facilities management, and cash reconciliation.
• Plan and execute in-store events to drive customer engagement and sales.
• Utilize retail point-of-sale software and Microsoft Office tools proficiently.

Requirements

• Proven retail management or assistant retail management experience, preferably within cosmetics.
• Ability to provide inspirational, authentic, and personalized customer service.
• Previous business planning experience, including setting sales and customer service targets, sales analysis, and staff scheduling.
• Retail operations experience, including inventory management, facilities management, and cash reconciliation.
• Proven track record of leading a team to achieve sales and customer service targets.
• Experience creating and executing in-store events.
• Ability to work retail hours, including days, nights, weekends, and special events in a fast-paced environment.
• Proficiency in retail point-of-sale software and Microsoft Office.
• Must be able to provide proof of right to live and work in the country if invited for an interview.

Benefits

• Progressive career opportunities within the Beauty Industry.
• Outstanding training and development programs.
• Competitive remuneration and benefits package.

With a culture that values diversity of thought and people, we foster an inclusive environment for growth and success.