MAC-MGR-ON-DUTY

Job ID: 55604 | Location: East Lansing, MI

About the role

Manage all operational aspects of the Sparrow Michigan Athletic Club and supports the Restaurant during hours when regular management is not available.

Responsibilities

• Open and close the MAC on time as appropriate.
• Ensure security of the building including, but not limited to, making sure exit doors are secure and that access to the club is only through known designated areas [service desk, physical therapy door, caregiver entrance and pavilion door (Memorial Weekend through Labor Day weekend)].
• Ensure that all MAC Caregiver teams are on site and prepared for work.
• Work back directly with department leads to provide recognition, address performance issue, or find solutions for staffing shortages.
• Provide and/or support all teams to provide the highest levels of customer service.
• Inspect and coordinate building maintenance items reported on shift.
• Work with Environmental Services and Maintenance Departments to address issues beyond capabilities.
• Conduct all POS procedures including nightly cash-outs, drawer exchange, change-out and other related duties.
• Support all event and program setups as required.
• Respond to and service MAC/MACR members and guests needs, including service recovery when necessary.
• Assist the Membership Services department with tours and sales information presentation as needed.
• Act as a first responder to all incidents that occur on shift, including follow up with management and authorities.
• Attendance to all Sparrow and/or MAC meetings and trainings is required.

Requirements

• CPR/AED and First Aid certification required within the first month of employment.
• Minimum 1 year of supervisory experience in a customer‑driven setting.
• Two years of experience in customer service industry (Preferred).
• MIOSHA training, including use of hazardous material (Preferred).
• Working knowledge of all areas and services of the MAC (Preferred).

Qualifications

• High school diploma or GED.

Skills

• Excellent communication skills.
• Outgoing personality and excellent interpersonal skills.
• Ability to function as part of a team.
• Ability to work independently.
• Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job.

Schedule

• Wednesday/Thursday: 5 pm – 11 pm
• Friday: 5 pm – 9 pm
• Saturday: 2 pm – 9 pm