MacGregor - Asst Service Mgr

Responsibilities

• Leading the successful operation of the Central Checkout department.
• Create a team environment throughout Central Checkout where Partners are trained and developed.
• Ensure Customers receive consistently superior Customer Service.
• Maintain company sanitation standards.
• Monitor and manage potential shrink.
• Enforce and role model company dress-code standards.
• Perform all duties of Checker and Customer Service Assistant as well as assist with Business Center transactions as needed.
• Monitor front-end activity to expedite Customer throughput by directing Customer traffic.
• Review and approve financial transactions at cash register and Business Center (i.e., overrides, refunds, EBT, etc.).
• Communicate with store staff and management regarding daily events and concerns.
• Encourage and champion front-end selling activities.
• Recognize Partners and celebrate success.
• Convey appropriate sense of urgency in dealing with Partner and Customer issues.
• Oversee the ordering of products to ensure 100% in-stock conditions and inventory control.

Qualifications & Key Requirements

• Age Requirement: 18+
• Work Experience: Advanced understanding of checkout procedures - Required
• Demonstrated commitment to excellence in customer service - Required
• Exhibits high level of performance - Required
• Ability to speak or communicate effectively to co-workers, supervisors and customers - Required
• Demonstrates strong conflict resolution skills - Required
• Effective oral and written skills - Required
• Possesses understanding of basic math concepts - Required
• Possesses ability to make logical decisions - Required
• Ability to delegate, organize and plan effectively - Required
• Ability to handle stressful situations - Required
• Excellent customer service skills - Required
• Proficiency on H-E-B systems preferred - Preferred
• Excellent communication and organization skills - Required
• Ability to maintain an efficient operation, troubleshoot and report any malfunctions of equipment - Required
• Maintain sanitation standards throughout the work area - Required
• Ability to work a flexible schedule, including opening, closing, and weekend shifts - Required

Physical Demands & Working Conditions

• Maintain a high level of productivity and efficiency standards.
• Standing (for max. of 3hrs).
• Lift and carry moderately heavy loads;
• Bend, reach, squat, push and pull.