Mgr, Customer Service

Essential Functions

Report to work on time and prepared for each scheduled shift.
Perform all assigned duties and processes, including tasks for which you are fully qualified and those within your demonstrated capabilities.
Maintain a positive, professional, and supportive attitude throughout the workday.
Work collaboratively as a team member and contribute to a respectful, productive work environment.

Responsibilities

• Plans and coordinates customer service activities, ensuring that commitments are met, and that questions or complaints are processed properly and efficiently.
• Contributes to the development of new procedures and processes and the modification of existing customer service procedures.
• Directs the preparation and maintenance of records, reports and other related data on all customer service activities and functions.
• Ensures that all laboratory services pertaining to patient information remain confidential and that conditions for release of information be in accordance with laboratory rules and regulations.
• Counsults and assesses all customer service procedures, determines, and recommends appropriate changes to effect improvement, and establishes new requirements to meet laboratory service schedules.
• Maintains contact with customers, doctors, hospitals, etc., to constantly learn about new developments in customer service practices and procedures.
• May perform other duties as assigned.

Qualifications

• Must be able to operate basic office equipment, have general computer knowledge and basic typing ability.
• Must have demonstrative customer service skills.
• Must be able to communicate in English both verbally and in writing.
• Must be confident, self-motivated and be able to work unsupervised.
• Requires professionalism in appearance, actions, and attitude.
• Must be able to maintain professionalism in times of heavy workloads and stress.
• Requires teamwork, collaboration, and strict attention to detail.
• Must be dependable, punctual, and demonstrate integrity and commitment to company values.
• Must be able to achieve and maintain department specific metrics.

About the Team

Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer

Quest Diagnostics is an equal opportunity employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.