MAC Coordinator

Key Responsibilities

• Cover employee and department moves, adds, and changes (MAC activities)
• Schedule and execute move activities
• Prepare move communications and customer notifications
• Track move requests and ensure timely completion
• Coordinate with facilities, vendors, IT, and workplace teams during move activities
• Auxiliary with onsite move support and workplace setup activities

Occupancy & Space Support

• Maintain accurate occupancy and seating data
• Support workspace assignments and seat management processes
• Support workspace audits

Customer Service & Ticket Management

• Respond to customer inquiries related to workplace services and seating requests
• Monitor and manage Corrigo tickets/service requests
• Escalate unresolved issues to the Soft Service Manager
• Maintain strong customer communication throughout the request

Operational & Administrative Support

• Prepare operational reports, trackers, vendor invoicing
• Maintain documentation related to workplace operations and occupancy activities
• Support special workplace initiatives and operational projects as needed
• Auxiliary with leadership reporting and coordination tasks

Required Qualifications

• Education: High School Diploma or equivalent required, Associate degree or coursework in Business Administration, Facilities Management, Workplace Operations, or related field preferred
• Experience: 1–3 years of experience in workplace operations, facilities coordination, occupancy support, move coordination, administrative operations, customer service, or related operational support roles
• Technical Skills: Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word), experience using ticketing systems, workplace tools, or space management systems, experience with Smartsheet, SharePoint, or similar workplace systems
• Core Competencies: Strong organizational and coordination skills, strong attention to detail and data accuracy, effective written and verbal communication skills, customer-focused mindset, ability to work within established procedures and operational processes, strong teamwork and collaboration skills, problem-solving and follow-up capabilities

Physical Requirements

• Ability to regularly walk throughout buildings, office floors, and workplace areas during daily operations and move activities
• Ability to stand, walk, bend, and move throughout the workday while supporting move coordination and occupancy activities
• Ability to work in fast-paced operational environments with changing priorities

Work Schedule & Flexibility

• Flexibility to support workplace moves and operational activities outside of normal business hours based on client schedules and business needs
• Location: Fort Worth, TX
• Shift: 1st Shift